Contact Centre Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver friendly, efficient, and supportive assistance while surpassing guest expectations.

• Suggest additional services and products customized to meet guests’ requirements.

• Address guest inquiries and concerns while ensuring high levels of guest satisfaction.

• Monitor guest interactions, preferences, and sales opportunities utilizing CRM tools.

• Foster trust and loyalty with returning guests and key partners through personalized engagement.

• Work collaboratively with the team to reach objectives and enhance service quality.

⛳️ Requirements

• A genuine enthusiasm for providing outstanding customer service.

• Proficiency in consultative upselling while enriching the guest experience.

• Capability to swiftly and effectively address guest issues.

• Strong teamwork abilities and dedication to common objectives.

• Capacity to work entirely remotely within the contact center.

• Willingness to work rotating shifts, including mornings, evenings, weekends, and holidays.

• Availability to work overtime as necessary during busy periods.

• Ability to secure TICO Certification within the first 60 days of employment.

• Readiness to commence training on October 7, 2026, if selected.

🏝️ Benefits

• Competitive pay of $19.35/hour along with performance-based incentives.

• Performance incentives based on customer satisfaction, upselling achievements, and service excellence.

• Recognition through Spot Awards for exceptional service moments and remarkable teamwork.

• Learning budget available for professional development.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid volunteer days offered.

• Engagement in sustainability-focused initiatives.

• TTC covers the expense of the first attempt at TICO Certification.