Contact Centre Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver friendly, efficient, and helpful assistance while surpassing guest expectations.

• Suggest additional services and products customized to meet guests’ needs.

• Address guest inquiries and concerns while ensuring guest satisfaction.

• Monitor guest interactions, preferences, and sales opportunities through CRM tools.

• Foster trust and loyalty with returning guests and key partners through personalized engagement.

• Work collaboratively with the team to meet objectives and enhance service quality.

⛳️ Requirements

• A genuine enthusiasm for providing outstanding customer service.

• Proficiency in consultative selling and upselling to enrich the guest experience.

• Capability to swiftly and effectively resolve guest issues.

• Strong teamwork skills and dedication to shared objectives.

• Ability to work fully remotely in the contact center.

• Willingness to work a rotating shift schedule that includes mornings, evenings, weekends, and holidays.

• Availability to work overtime as required during peak periods.

• Capacity to obtain TICO Certification within the first 60 days of employment.

• Ability to commence training on October 7, 2026, if selected for the position.

🏝️ Benefits

• Incentives based on performance.

• Spot Awards Recognition for exceptional service moments and outstanding teamwork.

• Learning budget.

• Professional training programs.

• Opportunities for career advancement.

• Paid days for volunteering.

• Involvement in sustainability-focused initiatives.

• TTC will cover the cost of the first attempt at TICO Certification.