Contact Centre Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide friendly, efficient, and supportive assistance while surpassing guest expectations.

• Suggest additional services and products customized to meet guests’ requirements.

• Address inquiries and concerns while ensuring a high level of guest satisfaction.

• Monitor guest interactions, preferences, and sales opportunities utilizing CRM tools.

• Foster trust and loyalty among repeat guests and key partners through personalized engagement.

• Work collaboratively with the team to achieve objectives and enhance service quality.

⛳️ Requirements

• A genuine enthusiasm for providing outstanding service.

• Proficiency in consultative selling and upselling to enrich the guest experience.

• Capability to swiftly and effectively address guest issues.

• Strong teamwork abilities and a dedication to reaching collective goals.

• Must be able to work fully remote within the contact center environment.

• Willingness to adhere to a rotating shift schedule, including mornings, evenings, weekends, and holidays.

• Availability for overtime when necessary during peak times.

• Ability to obtain TICO Certification within the first 60 days of employment.

• Must be prepared to commence training in October or November 2026 if selected.

🏝️ Benefits

• Performance-based incentives.

• Spot Awards recognition for remarkable service moments and excellent teamwork.

• Learning budget.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid volunteer days.

• Involvement in sustainability-focused initiatives.

• TTC covers the cost of the first attempt at TICO Certification.