Contact Centre Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide friendly, efficient, and supportive assistance while surpassing guest expectations.

• Suggest additional services and products that cater to guests’ needs.

• Address inquiries and resolve issues while ensuring high levels of guest satisfaction.

• Monitor guest interactions, preferences, and sales opportunities utilizing CRM tools.

• Foster trust and loyalty with returning guests and key partners through personalized engagement.

• Work collaboratively with the team to meet objectives and continually enhance service quality.

⛳️ Requirements

• A genuine enthusiasm for providing exceptional service.

• Proficiency in upselling while enriching the overall guest experience.

• Capability to swiftly and effectively address guest concerns.

• Strong teamwork abilities and a dedication to achieving communal goals.

• Availability to work fully remote within the contact center.

• Willingness to adhere to a rotating shift schedule that includes mornings, evenings, weekends, and holidays.

• Flexibility to work overtime when required during peak times.

• Capacity to secure TICO Certification within the initial 60 days of employment.

• Availability to commence training in October or November 2026 if selected.

🏝️ Benefits

• Incentives based on performance.

• Recognition through Spot Awards for outstanding service moments and teamwork.

• Learning budget for personal development.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid days for volunteering.

• Involvement in sustainability-focused initiatives.

• TTC covers the expense of the first attempt at TICO Certification.