Contact Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service through efficient communication via phone, chat, and text.

• Utilize active listening and discovery techniques to comprehend each consumer's situation and direct them to the most appropriate legal solution.

• Facilitate successful client transitions to relevant legal services.

• Address customer inquiries and offer suitable solutions and alternatives within specified timeframes.

• Maintain a professional and customer-focused attitude.

• Accurately enter and update customer data.

• Achieve or surpass response-time and customer-satisfaction performance metrics.

• Effectively prioritize and manage time while dealing with high call volumes.

• Work collaboratively with the team to ensure smooth operations and adhere to Contact Center protocols.

⛳️ Requirements

• Previous experience in collections, customer service, inside sales, or telemarketing is preferred.

• Demonstrated ability to meet or exceed sales goals, quotas, or conversion targets in a call center or customer-facing role.

• Outstanding customer service skills with excellent verbal and written communication capabilities.

• Self-motivated individual with a strong capacity to excel in incentive-based, goal-oriented environments.

• Competence in problem-solving, multitasking, and prioritizing tasks in a time-sensitive setting.

• Interpersonal skills to manage customer interactions calmly, clearly, and professionally.

• Must have access to a reliable internet connection and the necessary computer equipment for job responsibilities.

• Typing speed of at least 35 words per minute with accuracy.

• A customer-centric attitude and a strong dedication to continuous improvement.

• Availability for full-time work, including both weekend days.

🏝️ Benefits

• 3 Weeks Paid Time Off

• 12 Weeks of Paid Parental Leave

• Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)

• 401(k) Retirement Savings Plan

• Wellness Initiatives/Employee Assistance Program

• Rewards and Recognition Programs

• Career Development Opportunities

• Competitive compensation with bonus opportunities based on performance and conversions

• Remote work (United States)