Consumer Support Representative

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Manage incoming ticket communications from customers using CCBill merchant websites for payment processing.

• Address and resolve inquiries via phone calls, emails, and chat communications.

• Ensure all customer concerns are thoroughly addressed and resolved.

• Investigate and resolve credit card billing questions.

• Offer assistance with web browsers and troubleshoot compatibility issues.

• Initiate customer escalations to appropriate internal teams and CCBill merchants.

• Accurately document customer interactions and issues in the Admin for future follow-up.

⛳️ Requirements

• Exceptional English language skills, both spoken and written.

• High school diploma or equivalent educational background.

• Self-motivated with a strong display of professionalism.

• Ability to swiftly identify and effectively troubleshoot customer issues.

• General understanding of basic internet technologies.

• Intermediate skills in current web browsers, Microsoft Word, and Excel.

• Capacity to retain and apply information learned through daily interactions with supervisors and management.

• Competence to work independently without constant supervision.

• Proven ability to manage various types of customer interactions.

• Night shift availability for 40 hours per week, including weekends.

🏝️ Benefits

• 25 days of paid time off per year.

• 5 days of fully paid sick leave.

• Food allowance of 5 euros for each working day.

• Private health insurance coverage.

• Flexible work options: office-based, hybrid, or remote.

• Complimentary soft drinks, tea, coffee, and fruit at the office.

• Comprehensive introductory training.

• Join a highly skilled, professional, and friendly team.