Consumer Loan Closing Support Specialist

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Deliver operational assistance throughout the consumer real estate loan closing process.

• Guarantee precision, adherence to regulations, and prompt completion of consumer real estate transactions.

• Collaborate with lenders, underwriters, processors, and closers from the approval stage through to funding.

• Foster relationships and gather request or issue specifics from support team lenders and clients.

• Offer outstanding internal customer service to enhance the borrower experience positively.

• Address and resolve support queries within the established Service Level Agreements.

• Handle inquiries related to automatic transfers, flood assessments, title work, insurance, disclosures, titling, purchase agreements, surveys, VIN verification, entity documentation, payoffs, settlement statements, HUD/closing statements, and funding.

• Record employee identification details, contact information, and specifics of requests or issues.

• Prioritize and manage the scheduling of requests/issues.

• Elevate requests/issues to the relevant department when necessary.

• Notify management of emerging trends in requests or incidents.

• Assume responsibility for assigned tasks and challenges.

• Complete mandatory onboarding, compliance, and other training assigned by management.

⛳️ Requirements

• High School Diploma is mandatory.

• One to three years of experience in consumer real estate loans and consumer loan documentation is required.

• Experience in loan processing and/or closing with real estate transactions is preferred.

• Proficient in Microsoft Word, Excel, Adobe, and Outlook.

• Familiarity with NewGen is preferred but not mandatory.

• Exceptional organizational and time management skills.

• Strong communication abilities.

• Basic computer proficiency and ability to learn department software and new applications.

• Capability to manage multiple tasks while adhering to timelines and deadlines.

• Ability to work both independently and collaboratively within a team.

• Problem-solving skills and the capacity to escalate issues appropriately.

• Basic mathematical skills.

• Effective oral, written, and interpersonal communication skills.

• Ability to work under minimal supervision.

• Capacity to follow established procedures.

• Ability to independently research information to address support inquiries.

• Competence in communicating in person, over the phone, and through electronic mediums.

• Ability to frequently use a computer, including typing and sustained attention to a monitor.

• Capability to sit, walk, and/or stand for extended durations; as well as bend and reach.

🏝️ Benefits

• Secure and distraction-free remote work environment with a reliable internet connection required.

• Mandatory annual compliance training.

• New Employee Orientation.

• Onboarding training plan for the Consumer Loan Closing Lender Support Team.

• Additional relevant training identified by Management.