Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee ticket intake and manage triage from customer interactions.

• Monitor and supervise MAS support tickets, including routing and escalation processes.

• Create, disable, or modify user accounts and permissions on the Accela platform.

• Assist with service pack and release testing.

• Offer proactive support for client-led testing during major releases.

• Escalate advanced troubleshooting issues as necessary.

• Develop and adjust workflows, business rules, and automations.

• Create and modify fee calculations.

• Configure urgent system issues and provide resolutions.

• Generate and update reports utilizing SSRS and Crystal Reports.

• Implement advanced scripting and automation for current configurations.

• Collaborate with large and intricate government entities to support Accela SaaS clients.

• Deliver Accela System Administration and enhancements for Land Management or Business Licensing solutions.

⛳️ Requirements

• Excellent communication skills with the ability to articulate technical concepts effectively.

• High capability for analyzing and resolving complex problems.

• Strong organizational and time management abilities; detail-oriented and self-motivated.

• Experience in implementing and supporting the Accela Civic Platform.

• Background in IT business analysis, design, development, testing, documentation, and system administration.

• Proven experience in supporting highly technical and complex enterprise information systems.

• Bachelor’s Degree in Computer Science or a related field (preferred).

• Accela Bronze Certified Implementation Professional (preferred).

• Certified Scrum Developer or similar Agile experience (preferred).

• Certified JavaScript Developer (preferred).

• Proficiency in reporting tools such as SSRS and Crystal Reports (preferred).

• Familiarity with Accela Citizen Access, Accela IVR, and Accela GIS (preferred).

• Experience with T-SQL and PL/SQL (preferred).

• Knowledge of Accela data migration tools (preferred).

🏝️ Benefits

• Annual bonus target (discretionary, based on company and individual goal achievement).

• Flexible time off policy.

• Comprehensive medical, dental, and vision insurance plans.

• Family planning benefits.

• 401(k) retirement savings plan with company matching contributions.

• Health savings account with employer contributions.

• Flexible spending account options.

• Coverage for life, accidents, and disability.

• Business travel insurance.

• Employee assistance programs.

• Additional well-being benefits.