Construction Operations – Client Support Virtual Assistant

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee and manage incoming emails for the company.

• Distinguish spam and irrelevant messages from essential communications.

• Recognize leads, customer inquiries, financial matters, and messages that need the owner's attention.

• Compose or send standard email replies.

• Relay significant information to the owner while he is out in the field.

• Maintain task lists and ensure timely follow-ups are executed.

• Monitor incoming leads from platforms like Yelp, suppliers, advertising sources, and other avenues.

• Collect prospective customer data and coordinate opportunities with the owner.

• Follow up with qualified leads via email, SMS, or phone calls.

• Log leads and customer interactions within company systems.

• Follow up on estimates and verify that customers have received proposals.

• Handle and screen incoming business calls.

• Redirect appropriate calls to the owner and provide basic customer details.

• Ensure a professional customer experience and assist with routine SMS updates.

• Manage customer and job information in Housecall Pro.

• Update lead statuses, notes, follow-ups, and customer records.

• Support CRM usage and administrative workflows related to construction.

• Maintain spreadsheets for Airbnb and long-term rental properties.

• Monitor property income, expenses, utility bills, repairs, and other costs.

• Highlight missing information or unusual expenses for the owner's review.

• Gradually assume responsibility for recurring back-office and operational tasks.

⛳️ Requirements

• Prior experience in business support, customer service, or administrative roles is required.

• Phone-based customer service experience is highly preferred.

• Experience with CRM systems is essential.

• Background in construction, contracting, home services, or similar industries is preferred.

• Experience in lead management and customer follow-up is advantageous.

• Proficient in spreadsheet and data-tracking skills.

• Experience in bookkeeping or financial tracking is a bonus but not mandatory.

• Experience in property management or rental-property support is a plus.

• Excellent written and verbal communication skills in English are required.

• Strong organizational and multitasking abilities are essential.

• Familiarity with Housecall Pro is required; training will be provided.

• Knowledge of QuickBooks is a plus.

• Proficiency in Microsoft Excel / Google Sheets.

• Experience with CRM platforms.

• Familiarity with email and calendar platforms.

• Experience with VoIP / business phone systems.

• Proficiency in Microsoft Teams.

• Familiarity with AnyDesk / remote desktop systems.

• A native or near-native English accent is required.

• Availability from Monday to Friday, initially between 7:00 AM–4:00 PM PST.

• Must be an independent contractor with the ability to work under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• Free training and skill enhancement opportunities.

• Ongoing support and guidance.

• A dynamic community ready to offer assistance.

• Flexible work hours.

• Remote work options.

• Potential for hours to increase up to 40 hours/week.

• Long-term prospects with a growing business.