Concierge Healthcare Customer Service

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Address customer inquiries through phone and internal systems in a professional and timely manner.

• Accurately document all customer interactions within tracking systems.

• Investigate and resolve questions related to accounts, services, eligibility, claims, billing, and general support.

• Aim for first-contact resolution whenever feasible.

• Appropriately escalate complex or sensitive issues while ensuring follow-up and resolution.

• Assist customers with updates to their accounts and service requests.

• Support onboarding and orientation processes for new customers.

• Conduct outbound outreach initiatives and follow-up tasks as assigned.

• Efficiently utilize multiple systems and computer-based resources.

• Maintain professionalism and composure when managing escalated interactions.

• Meet expectations for productivity, quality, compliance, and attendance.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 3 years of experience in a high-volume call center or customer service environment is necessary.

• Experience in supporting customers within healthcare, insurance, medical office, or similar industries is preferred.

• Familiarity with New York City and its five boroughs is required.

• Strong verbal and written communication skills are essential.

• Excellent problem-solving and customer service skills are a must.

• Ability to multitask and manage multiple systems simultaneously.

• Capacity to work independently in a remote setting.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work schedule and remote work options.