Compliance Operations Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee and examine compliance-related alerts produced by transaction monitoring systems and manual assessments.

• Evaluate merchant transaction activities, payment flows, customer relationships, and business operations to detect any unusual or suspicious activities.

• Execute investigations concerning anti-money laundering (AML), fraud, sanctions, prohibited actions, financial crime risks, and breaches of Square policies.

• Authenticate merchant information and carry out onboarding and continuous due diligence reviews.

• Record investigative outcomes and provide risk-based recommendations regarding account actions and escalations.

• Perform public record investigations and open-source intelligence assessments.

• Engage with merchants in both Japanese and English to gather information, communicate compliance requirements, and assist in remediation efforts.

• Complete operational reviews and investigations within set service level agreements (SLAs).

• Coordinate with payment network partners, banking partners, and corporate stakeholders to ensure compliance monitoring activities meet applicable requirements.

⛳️ Requirements

• Professional fluency in both Japanese and English (written and verbal).

• Bachelor's degree or equivalent professional experience.

• A minimum of 3 years of experience in compliance operations, transaction monitoring, AML investigations, fraud investigations, risk management, or policy implementation within a financial institution, payment service provider, fintech company, or regulated financial services organization.

• Comprehensive understanding of Japanese financial crime compliance regulations.

• Experience in conducting customer due diligence (CDD), Know Your Customer (KYC), transaction monitoring, and investigations of suspicious activities.

• Familiarity with Japanese payment industry regulations, merchant acquiring requirements, and payment network rules.

• Strong investigative abilities, including experience with public record research and investigative databases.

• Proficient transaction analysis skills across various financial products and services in complex scenarios.

• Capability to identify and evaluate suspicious activities, financial crime risks, and policy violations.

• Sound judgment and the ability to make risk-based decisions in intricate investigative situations.

• Excellent written communication and case documentation abilities in both Japanese and English.

• Capacity to thrive in a fast-paced and dynamic environment.

• Must be based in Japan.

🏝️ Benefits

• Remote work.

• Medical insurance.

• Flexible time off.

• Retirement savings plans.

• Modern family planning.

• Reasonable accommodations for disabled applicants.