Complex Sales Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide support to the Hilton Los Cabos and Conrad Punta Mita while reporting to the Complex Associate Director of Sales & Marketing.

• Seek and manage new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts.

• Maintain relationships with existing customer accounts.

• Serve as a representative for both resorts in customer interactions regarding sales and operational inquiries and challenges.

• Negotiate customer contracts and third-party agency commission agreements for leads and group opportunities involving 10 to 50 peak rooms.

• Manage and solicit third-party and HWS leads to enhance each hotel's market segment.

• Prepare comprehensive reports on group sales operations, including annual and monthly forecasts, Lead Management System reports, Account Production Reports, and meetings.

• Deliver verbal sales presentations to potential clients.

• Travel for client development, training sessions, trade shows, FAM trips, and visits to retail travel agencies.

• Engage in organizations as recommended by management and the Complex Associate Director of Sales & Marketing.

• Collaborate with Revenue Management, Marketing, Group Sales, e-Commerce, and Operations on property strategies.

• Create and execute business plans for top accounts targeting inbound business to the Mexican Market.

• Identify and develop new accounts for Hilton Los Cabos and Conrad Punta de Mita.

• Recognize business opportunities within and beyond assigned segments.

• Input and retrieve information from computer systems for file maintenance, correspondence, forecasts, and marketing budgets.

⛳️ Requirements

• Four (4) years of professional experience.

• Two (2) years of experience in hotel group sales.

• Recent experience within the Incentive or Corporate market segments.

• Knowledge of the travel industry, current market trends, and economic factors.

• Experience in developing and delivering sales presentations.

• Proficiency in writing and overseeing operational budgets.

• Willingness to travel internationally up to 30% of the time.

• Background in luxury resorts is advantageous.

• Familiarity with Delphi or other major hospitality sales platforms is beneficial.

• Proficiency in the Spanish language is a plus.

🏝️ Benefits

• Enjoy 110 nights of discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program.

• Participate in the Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares.

• Eligible Team Members, including partners and adoptive parents, receive paid parental leave.

• Access personalized caregiving concierge services.

• Benefit from Crisis Concierge support.

• Eligible Team Members receive free counseling and support through the Employee Assistance Program (EAP).

• Generous paid time off (PTO) policy.

• Comprehensive health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Access to retirement plans.

• Participate in the Hilton Sales Incentive Plan (SIP), subject to plan terms and conditions.