Complex Group Sales Manager

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Identify and familiarize yourself with accounts within the designated market segment.

• Pursue and secure assigned accounts and territories to enhance hotel revenue.

• Provide support for Alohilani Resort Waikiki Beach and The Royal Lahaina Resort in Maui.

• Conduct professional hotel site inspections for clients.

• Acquire a comprehensive understanding of hotel operations, including Food and Beverage, Guest Services, and Reservations.

• Plan and implement outside sales calls, industry trade shows, and customer events.

• Research, solicit, and generate new business leads via database research and proactive sales initiatives.

• Track top-account performance and market trends.

• Keep in regular contact with current accounts through the Account Coverage Program.

• Host clients for entertainment, lunches, tours, and site inspections.

• Manage and negotiate sales transactions through successful closures.

• Utilize the computerized sales management system to produce reports, input business data, reserve space, and develop accounts.

• Attend Highgate Hotel Business Review meetings as well as mandatory hotel meetings and training sessions.

• Operate within the established sales expense budget.

• Participate in scheduled M.O.D. and office coverage.

• Prepare necessary reports and complete month-end account production tracking.

• Create networking opportunities through community and professional associations.

• Review meeting planner evaluations and ensure proper follow-up on any issues.

• Achieve or surpass sales and lead-generation objectives.

• Uphold high standards of guest and employee service, appearance, confidentiality, and hotel safety.

• Perform additional duties as requested by management.

⛳️ Requirements

• Minimum of 3 years of progressive hotel group sales experience.

• Position must be remote in AZ or TX; travel is required.

• Must possess a driver's license in the relevant state.

• Proficient in Windows, company-approved spreadsheets, and word processing software.

• Ability to work extended hours as needed.

• Capability to lift, carry, push, pull, or move up to 20 pounds occasionally and up to 10 pounds frequently or constantly.

• Strong verbal and written communication skills with all levels of employees and guests.

• Effective listening skills, with the ability to understand and clarify concerns.

• Ability to multitask and prioritize departmental functions to meet deadlines.

• Skilled in handling, anticipating, preventing, identifying, and solving problems.

• Ability to comprehend and evaluate complex information and data.

• Capacity to maintain confidentiality of sensitive information.

• Consistent attendance and adherence to Highgate Hotel standards.

🏝️ Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance.

• 401(k) Retirement Plan with employer matching contributions.

• Paid holidays.

• Paid vacation.

• Paid sick leave.

• Employee assistance program (EAP).

• Educational opportunities / Tuition reimbursement.

• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

• Additional state-specific paid holidays, vacation, sick leave, and compensated time off for eligible employees in Washington, Colorado, and California.