Community Resource Coordinator II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Connect members with community resources to facilitate their care management journey.

• Provide essential care resources in a cost-effective manner.

• Coordinate outreach efforts and raise awareness about available care and services.

• Assist members with inquiries related to community and care resources.

• Prepare correspondence and educational materials for members.

• Document and maintain community resources in line with health plan requirements.

• Support nurses and social workers through outreach, community education, informal guidance, and member assistance.

• Conduct non-clinical general health assessments and refer members to suitable care and services.

• Perform non-medical assessments that cover home safety, community/environment resources, transportation, employment, and related needs.

• Engage in telephonic and in-person outreach to connect with hard-to-reach individuals and families.

• Visit individual homes and community organizations as required.

• Adhere to policies and standards while fulfilling other assigned duties.

⛳️ Requirements

• Must reside in one of the following North Carolina counties: Alleghany, Ashe, Davidson, Davie, Forsyth, Guilford, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, or Yadkin.

• High School diploma or GED is required.

• 1–2 years of relevant experience preferred.

• Ideal candidates will have experience in field-based maternal and child health services, community outreach, and conducting home visits.

• Proficient with computers and technology.

• Outstanding communication and customer service skills are essential.

• Strong assessment capabilities are required.

• Ability to work independently as well as collaboratively within a team.

• Familiarity with Social Determinants of Health (SDOH) barriers is beneficial.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM, with the flexibility to work occasional evenings and weekends.

• Capability to conduct field-based, telephonic, and in-person outreach and home visits.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plans available.

• Tuition reimbursement opportunities.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office work schedules.

• Additional incentives may be included in the overall compensation package.