Community Resource Coordinator II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist members in accessing community and care resources in a cost-effective way.

• Organize community outreach initiatives and raise awareness about available care/services.

• Act as a support contact for inquiries related to member community and care resources.

• Aid in the preparation of member correspondence and educational materials to ensure effective community connections.

• Record and manage community resources in line with health plan standards.

• Collaborate with clinical nurses and social workers in outreach efforts, community education, informal guidance, and member support.

• Perform non-clinical general health assessments and direct members to suitable care/services.

• Evaluate non-medical aspects such as home safety, community/environment resources, transportation, employment, and other needs.

• Conduct both telephonic and in-person outreach to connect with hard-to-reach individuals and families.

• Visit individual residences and community organizations as required.

• Undertake additional tasks as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must be a resident of one of the following North Carolina counties: Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, Union.

• High School diploma or GED is required.

• 1–2 years of relevant experience.

• Preferred experience in field-based maternal and child health services, community outreach, and conducting home visits.

• Proficient in computer use.

• Exceptional communication and customer service abilities.

• Strong assessment skills.

• Capacity to work independently and collaboratively as part of a team.

• Availability to work Monday through Friday, from 8:00 AM to 5:00 PM, with occasional evening and weekend commitments.

• Familiarity with Social Determinants of Health (SDOH) barriers.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off along with holidays.

• Flexible work arrangements that include remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.