Community Resource Coordinator II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Connect members with community and care resources that aid their care management journey.

• Coordinate outreach initiatives and increase awareness of available care and services.

• Address member inquiries regarding community and care resources.

• Assist in member correspondence and create educational materials to facilitate successful connections to the community.

• Document and uphold community resources in compliance with health plan standards.

• Support nurses and social workers in outreach, community education, informal guidance, and member assistance.

• Conduct non-clinical general health assessments and refer members to suitable care and services.

• Perform non-medical assessments focusing on home safety, community and environmental resources, transportation, employment, and other essential needs.

• Engage in telephonic and/or in-person outreach to connect with hard-to-reach individuals and families.

• Visit individual residences and/or community organizations as required.

• Execute additional duties as assigned.

⛳️ Requirements

• Must reside in one of the following counties in North Carolina: Beaufort, Bertie, Camden, Carteret, Chowan, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Halifax, Hertford, Hyde, Jones, Lenoir, Martin, Northampton, Onslow, Pamlico, Pasquotank, Perquimans, Pitt, Tyrrell, Washington, or Wayne.

• High School diploma or GED is required.

• 1–2 years of relevant experience is necessary.

• Experience in maternal and child health services, community outreach, and conducting home visits is preferred.

• Must be computer-savvy.

• Excellent communication and customer service skills are essential.

• Strong assessment skills are required.

• Ability to work effectively both independently and collaboratively as part of a team.

• Familiarity with Social Determinants of Health (SDOH) barriers is important.

• Availability to work Monday through Friday from 8:00 AM to 5:00 PM, with occasional evening and weekend shifts.

• Must adhere to all policies and standards.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the total compensation package.