Community Relations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Generate new referrals, perform outreach, and deliver marketing support within a designated territory.

• Inform clients, families, support systems, Regional Center staff, and other groups about Aveanna’s support services.

• Drive revenue growth and collaborate with location management to ensure profitability.

• Build and nurture a robust referral network throughout the assigned territory.

• Dedicate over 50% of working hours away from the company’s premises or home on outreach, sales activities, and engaging with referral sources.

• Frequently travel to assigned Regional Centers to establish, develop, and maintain relationships with staff and clients.

• Represent Aveanna at offsite meetings, in-services, community events, conferences, expos, and resource fairs.

• Plan, budget, forecast, and carry out events and projects across California, which may include overnight travel.

• Facilitate educational in-services for Regional Center staff and public audiences.

• Design and produce informational materials for events.

• Develop community relations initiatives to enhance brand recognition and market share.

• Investigate and resolve sensitive inquiries and complaints from Regional Center staff, families, and clients.

• Identify potential growth areas and service lines.

• Act as an Aveanna liaison to Regional Centers and other Community-Based Organizations.

• Assist with the utilization management of referrals and follow up with referral sources and families.

• Manage and gather feedback from referral sources, clients, and the community within the designated territory.

⛳️ Requirements

• High School Diploma.

• Outstanding organizational and communication skills.

• Caring, positive, and empathetic demeanor.

• Ability to work collaboratively with individuals from diverse cultural and ethnic backgrounds.

• Effective communication skills across all levels of the organization.

• Self-motivated individual.

• Must hold a valid Driver License and have a driving record that meets company standards.

• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

• Bilingual proficiency (Spanish, Vietnamese, or another language as deemed necessary by Aveanna).

• Must consistently adhere to confidentiality standards and maintain professional boundaries.

• Strong sense of urgency and attention to detail.

• Proven capability to work both independently and as part of a team.

• Demonstrated ability to prioritize multiple tasks to meet deadlines.

• Ability to interact collaboratively with other departments and teams.

• Must be able to clearly speak, write, read, and comprehend English.

• Willingness to travel, including potential overnight stays.

• Access to reliable transportation with a well-maintained, insured vehicle that has current state registration for lawful operation.

• Ability to occasionally lift, carry, push, and pull up to 35 pounds.

• Capability to perform prolonged walking, standing, bending, kneeling, reaching, and twisting.

• Ability to sit and climb stairs.

• Visual and hearing acuity required.

• Strong sense of smell and touch.

• Ability to operate in environments with allergens and other varied conditions.

• Compliance with relevant health-related requirements, including necessary vaccinations and testing, subject to exemptions.

🏝️ Benefits

• Required vaccinations and testing, subject to medical or religious exemptions as applicable.

• Reliable transportation and a well-maintained vehicle are required; however, the company does not provide vehicles or transportation.