Community Operations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the community’s regular online and in-person rituals, along with additional gatherings as needed.

• Organize schedules with teams, ensure that presenters and materials are ready, facilitate gatherings, and manage records, recordings, and follow-ups.

• Monitor progress with the responsible teams and prepare alternative plans when circumstances change or presenters are not available.

• Gather suggestions for guests and topics, evaluate their relevance to the community’s current needs, and arrange the annual calendar of rituals.

• Keep the communications calendar updated, draft messages, and provide updates to participants who missed the gatherings.

• Source quotes from vendors, hire them, track deadlines, and coordinate with the Finance team on budgets, invoices, and tax-related issues.

• Ensure accurate member information is maintained throughout the transition to the new system.

• Assist in tracking reports and contribute to the new data structure.

• Act as a reference point for inquiries and guidance, recognize signs of engagement and disengagement, and report these to leadership.

• Identify repetitive tasks and suggest automations and operational enhancements.

⛳️ Requirements

• Proven experience in community management, People Operations, or similar fields, with a focus on recurring gatherings.

• Ability to independently manage a ritual from inception to conclusion: planning, coordinating, facilitating, and closing the loop.

• Strong organizational skills to handle multiple workstreams while meeting deadlines and ensuring follow-ups are effective.

• Comfortable facilitating group gatherings and adept at managing unexpected situations.

• Excellent writing skills, with the ability to tailor tone for diverse audiences.

• Willingness to travel occasionally for specific events.

• Proficient in conducting conversations in English, suitable for Kunumi’s international environment.

• Experience with administrative tasks, including obtaining vendor quotes and liaising with Finance.

• Familiarity with spreadsheets and data management tools, along with a curiosity to explore new technologies.

• Background in research communities, universities, or academic settings is an advantage.

• Experience with automation, no-code tools, or AI to streamline recurring workflows is a plus.

• Familiarity with CRM or member relationship management tools is a plus.

• Experience supporting in-person events is a plus.

• Interest in organizational culture and understanding how rituals enhance community dynamics is a plus.

🏝️ Benefits

• A dynamic and diverse culture centered on collective growth.

• Remote work opportunities with flexible hours.

• Home office support, including a stipend, chair, headphones, laptop, and additional equipment.

• Comprehensive health and dental insurance for you and your dependents, with no monthly premium.

• Flexible meal allowance card.

• Extended parental leave.

• Childcare assistance available.

• Financial support for children with disabilities.

• Life insurance coverage.

• Programs promoting mental, physical, and emotional health.

• Partnership with Wellhub offering a free Gold plan.

• Paid break at the end of the year.

• Monthly Kunumi Day — enjoy a day off every second Friday of the month.