Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the community function from the ground up and take full ownership of it.

• Manage and oversee the roughly 1,200-member Discord community, addressing inquiries, resolving problems, and directing individuals to sales, support, or instructors.

• Ensure consistent community engagement by organizing posts, AMAs, and various activations in collaboration with marketing and instructors.

• Transition learner achievements from closed cohort channels into public community areas.

• Craft the onboarding process for new members through automated welcome messages and email sequences.

• Create and implement re-engagement strategies for previous learners, alumni, and Discord members who have yet to make a purchase.

• Maintain regular communication with alumni and manage outreach related to affiliates, events, success stories, and courses.

• Identify learners who are struggling and reconnect them with the community or the appropriate next steps, such as mentorship.

• Conduct interviews with alumni, monitor their career development, and supply success stories to the marketing team.

• Promote event participation, alumni involvement, and story collection.

• Design the community aspects of the revamped membership, including private chats, member events, and ongoing activities.

• Integrate self-paced course and individual mentorship participants into the broader community.

• Enhance LinkedIn engagement and convert commenters on founder posts into community members.

• Define the criteria for what qualifies as a community member beyond the Discord platform.

• Collect feedback from learners and instructors, pinpoint pain points, and enhance the learner experience.

• Communicate gaps in the website and learning experience to product, design, and development teams.

• Occasionally attend live sessions and provide coaching to instructors on learner engagement and motivation.

• Assist in evaluating community platforms as the membership base expands.

• Handle the hands-on, personal aspects of affiliate relationships.

⛳️ Requirements

• Experience qualifications are not explicitly detailed in the job posting.

• Specific educational, certification, language, or work authorization prerequisites are not clearly stated.

🏝️ Benefits

• Opportunity to shape and grow a vibrant community from the ground up.

• Work in a dynamic environment with a diverse group of learners and alumni.

• Engage in meaningful interactions and contribute to the success of community members.