Community & Impact Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster vibrant communities around Common Purpose initiatives and shared interests, expertise, and experiences.

• Create avenues for participants, alumni, and practitioners to share knowledge, address challenges, collaborate, and contribute.

• Establish communities of practice focused on emerging topics and common challenges.

• Cultivate relationships with alumni and practitioners while designing both online and in-person community experiences.

• Develop targeted communities centered on sectors, issues, professional interests, geography, and areas of expertise.

• Activate the network through programs, events, mentoring, research, thought leadership, and various activities.

• Connect individuals and expertise while enhancing community communications.

• Create systematic methods to comprehend and demonstrate program outcomes and long-term value.

• Collaborate with clients before, during, and after programs to identify successes, gather evidence, and understand long-term effects.

• Collect impact evidence through interviews, surveys, data analysis, and follow-up discussions.

• Evaluate return on investment and correlate participation with organizational, professional, or social outcomes.

• Build a repository of stories, outcomes, examples, and data.

• Identify trends and insights pertaining to leadership, learning, influence, and social impact.

• Develop impact narratives and case studies for client relations, communications, fundraising, programs, and business development.

• Disseminate insights throughout Common Purpose to guide program design, client discussions, communications, fundraising, and strategy.

• Recognize opportunities for new programs, partnerships, research, and other initiatives.

• Support client relationships with evidence and insights regarding program outcomes.

• Enhance the Common Purpose proposition using evidence from participants, alumni, and clients.

• Maintain high-quality CRM and other records relating to relationships, engagement, expertise, outcomes, and impact.

⛳️ Requirements

• Proven experience in gathering evidence of outcomes, impact, value, or ROI and transforming it into actionable insights.

• Exceptional relationship-building abilities with clients, participants, alumni, and senior stakeholders.

• Proficient in research and interviewing techniques.

• Experience in building communities, networks, membership organizations, alumni networks, or similar stakeholder groups.

• Strong confidence in working with databases, engagement data, and other information to uncover patterns.

• Strategic mindset with the ability to align evidence with organizational objectives.

• Excellent written communication skills.

• Confidence in discussing outcomes, value, and impact with clients and effectively presenting evidence.

• Creative and proactive approach.

• Ability to collaborate across teams and garner support without formal authority.

• Sound judgment regarding trust, confidentiality, and personal information.

• Genuine interest in leadership, learning, diverse perspectives, and influence.

• Outstanding written English, oral communication, and interpersonal skills.

• Confidence in building relationships in person, via phone, and online.

• Ability to work autonomously while contributing to a collaborative team environment.

• Capability to manage diverse workloads, multiple relationships, projects, and competing priorities.

• Willingness and ability to travel within the UK and internationally, including occasional early mornings, evenings, and brief periods away from home.

• Proficient in Microsoft Office, Zoom, CRM or database systems, and digital collaboration tools.

• Comfort in working with data and utilizing evidence to guide decision-making.

• Commitment to Common Purpose's independent and non-aligned approach.

🏝️ Benefits

• 25 days of annual leave per year, in addition to 3 extra days during the Christmas period.

• Comprehensive Employee Assistance Programme (EAP).

• Fully flexible working arrangements.

• Remote-first working environment.

• Opportunities for internal learning and development.

• Chance to engage with a global community and network.

• Equal opportunities employer.