Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and identify where customers engage online.

• Develop a comprehensive community strategy along with a platform roadmap.

• Initiate and manage Boulevard’s owned community platforms, focusing on moderation and engagement.

• Oversee and respond to reviews on platforms such as G2, Capterra, and Trustpilot.

• Collaborate with Support, Product, Education, and Paid teams to route and resolve feedback.

• Assist in shaping Boulevard’s influencer program in conjunction with the Content & Social teams.

• Monitor and report on engagement, sentiment, and retention metrics.

• Travel occasionally for trade shows, brand events, and video production.

⛳️ Requirements

• 5-7 years of experience in strategy-focused and execution-driven community roles.

• Proven ability to establish community strategies from an ambiguous starting point.

• Experience managing a brand’s online presence and reputation on G2, Capterra, and Trustpilot.

• Background in creating moderation and escalation workflows for online communities.

• Demonstrated success in collaborating with demand generation, support, product, or customer success teams to translate community feedback into actionable steps.

• Excellent written communication skills and sound judgment in managing sensitive or challenging public discussions.

• Strong customer empathy with a high sense of urgency.

• Established relationships and credibility within the beauty, wellness, salon, or spa sectors.

• A degree in marketing, journalism, communications, business, or a related field, or equivalent experience (5+ years).

• Preferred experience with branded Reddit presence, and familiarity with beauty/wellness/salon/spa or Facebook groups is a plus.

🏝️ Benefits

• Competitive base salary with eligibility for performance bonuses.

• Equity participation available for all full-time employees.

• Comprehensive medical coverage, including up to 100% employee premium coverage and 75% for dependents.

• Annual $1,200 HSA employer contribution for eligible plans.

• Full coverage for dental, vision, life, and disability insurance.

• 12 weeks of fully paid parental leave in the U.S.

• Flexible paid time off policy.

• 10 recognized U.S. company holidays.

• $200 allowance for home office setup.

• Monthly $50 reimbursement for work-from-home expenses.

• Quarterly $200 Boulevard Bucks for well-being and industry engagement.

• One Medical membership included.

• Access to an Employee Assistance Program.