Commission Support Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the main contact point for Technology Advisors regarding commission inquiries.

• Provide timely, clear, and proactive communication.

• Oversee bulk case submissions and conduct scheduled calls to address complex challenges, training requirements, and alignment of systems/tools.

• Foster a supportive atmosphere while driving issues toward constructive solutions.

• Reconcile and verify commission payments using supplier statements, invoices, contractual commission structures, and various data sources.

• Utilize Excel, Outlook, Salesforce, AI-enabled tools, and other systems for information retrieval and analysis.

• Identify discrepancies, document findings, clarify resolutions, and update Telarus systems to avert future occurrences.

• Accurately record case activities in Salesforce and complete tasks within established service levels and accuracy standards.

• Accept and manage incoming commission-related cases.

• Take ownership of complex, urgent, aging, or high-impact commission disputes until resolution.

• De-escalate concerns from Technology Advisors.

• Coordinate with suppliers, Finance, Development, Commission Operations, leadership, and other key stakeholders.

• Acquire billing records, statements, and invoices as necessary.

• Conduct calls with Technology Advisors to define ownership, next steps, manage expectations, and ensure case visibility.

• Identify recurring issues and suggest improvements in processes, systems, or communications.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Minimum of three years of experience in commission reconciliation or a related finance field.

• Experience supporting sales professionals or customers while resolving complex issues.

• Proven track record of delivering exceptional customer service and exercising professional judgment.

• Strong analytical, investigative, reconciliation, and problem-solving abilities.

• Excellent organizational skills, accuracy, attention to detail, and time management.

• Capacity to work independently in a dynamic, fast-paced, and occasionally stressful environment while meeting established service levels.

• Intermediate proficiency or higher in Microsoft Excel.

• Competence in Microsoft Office or other related productivity tools.

• Outstanding verbal, written, interpersonal, listening, and de-escalation communication skills.

• Ethical and honest approach to work.

• Consistent communication with management.

• Regular and predictable attendance is a must.

• Preferred: Experience in resolving high-pressure customer situations.

• Preferred: Knowledge of technology services, telecom, channel, supplier, or brokerage industries.

• Preferred: Familiarity with Salesforce or a similar customer relationship management platform.

• Ability to sit for extended periods while working at a desk and on a computer.

🏝️ Benefits

• Telarus has been recognized by Inc. as a top workplace.

• Positive organizational culture.

• Unmatched resources, support, and educational opportunities.