Commercial Support Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main Commercial Representative for Zoetis' Global Hatchery portfolio within the designated market or region.

• Deliver high-level commercial assistance to meet annual gross revenue and margin objectives while adhering to budgeted expense limits.

• Foster new business development and enhance customer retention across assigned accounts, including Embrex, Hatchery Vaccines, and VMD.

• Aid in the growth and capabilities of market-level BioDevice Commercial staff.

• Responsively support areas of need within International Commercial Organizations.

• Collaborate with local market Poultry Business Unit Managers and/or BioDevice Commercial Managers to devise strategies, pinpoint key customers, and uncover business opportunities.

• Provide training on the product portfolio to local market Poultry/BioDevice Business Unit Managers and their teams.

• Align with BioDevice Commercial Managers and Support Specialists regarding the Global BioDevices strategy.

• Advocate for and assist with lease, sales, and package programs for Hatchery Vaccines, BioDevices, Parts, and Services.

• Coordinate Zoetis BioDevices commercial initiatives within assigned markets/regions.

• Create monthly, quarterly, and annual forecasts for the BioDevices portfolio.

• Handle corporate and complex-level customer communications concerning Zoetis Global Hatchery, VMD, products, and services.

• Formulate account plans and engage in account plans led by market-level Commercial colleagues.

• Maintain customer knowledge and utilize the Hatchery Database to optimize business opportunities.

• Convey customer requirements to Customer Service, Veterinary Services, Marketing, market-level Commercial teams, and Global Hatchery Operations.

• Cultivate an industry network and recognize emerging opportunities.

• Generate reports on industry news, customer developments, sales goals, achievements, and competitive insights.

• Enhance customer loyalty by building relationships with key account decision-makers and influencers.

• Provide insights for the development of marketing plans.

• Utilize the CRM tool to manage accounts, contacts, and business activities.

• Monitor changes and future needs within assigned accounts and deliver monthly forecasts.

• Offer proactive guidance for the development and execution of the Operating Plan.

• Primarily work in the field and travel overnight 50% of the time.

⛳️ Requirements

• Bachelor's degree in Agricultural Sciences, Life Sciences, Agribusiness, Business, or a related discipline.

• Over 7 years of experience in the poultry, animal health, agricultural, or related sectors.

• At least 4 years of experience in commercial or customer-facing roles.

• Bilingual in English and Spanish.

• Must reside in the supported region.

• Must be willing to travel overnight 50% of the time.

• Valid driver's license with a clean driving record.

• Capability to work in animal environments typical of the poultry industry and cGMP/Human Flu Vaccine Production facilities.

• Highly developed interpersonal skills.

• Strong business acumen.

• Excellent oral and written communication skills.

• Ability to manage multiple tasks efficiently.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Project software).

• Exceptional attention to detail.

• Promotes teamwork and collaboration.

• Ability to address common inquiries or complaints from customers, regulatory agencies, or members of the business community.

🏝️ Benefits

• Healthcare and insurance benefits starting on the first day of employment.

• 401K plan with matching contributions.

• Profit-sharing contribution from Zoetis.

• Four weeks of vacation.

• Eligibility for short-term incentive compensation.

• Eligibility for long-term incentives.

• Reasonable accommodations for individuals with disabilities.