Commercial Support Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main Commercial Representative for the complete Zoetis Global Hatchery portfolio within the designated market/region.

• Deliver high-level commercial assistance to meet annual gross revenue and margin objectives while adhering to budgeted expense limits.

• Foster new business development and maintain customer loyalty within assigned accounts, including Embrex, Hatchery Vaccines, and VMD.

• Assist in the growth and capabilities of other BioDevice Commercial personnel at the market level.

• Provide dynamic support in areas of need within the International Commercial Organizations.

• Play a role in enhancing and expanding the BioDevices and Hatchery portfolio business within assigned markets.

• Collaborate with local market Poultry Business Unit Managers and/or BioDevice Commercial Managers to formulate strategies, pinpoint key customers, and explore business opportunities.

• Offer product portfolio training to local market Poultry/BioDevice Business Unit Managers and their teams.

• Align with fellow BioDevice Commercial Managers and Support Specialists on the Global BioDevices strategy.

• Advocate for and assist with lease, sales, and package initiatives for Hatchery Vaccines, BioDevices, Parts, and Services.

• Organize Zoetis BioDevices commercial operations within designated markets/regions.

• Prepare monthly, quarterly, and annual forecasts for the BioDevices portfolio.

• Handle corporate and complex customer communications regarding Zoetis Global Hatchery, VMD, products, and services.

• Develop account plans and participate in account plans led by market-level Commercial colleagues.

• Maintain customer insight and utilize the Hatchery Database to optimize business prospects.

• Relay customer requirements to Customer Service, Veterinary Services, Marketing, market-level Commercial teams, and Global Hatchery Operations.

• Cultivate an industry network and recognize emerging opportunities.

• Compile reports on industry trends, customer progress, sales goals, achievements, and competitive insights.

• Enhance customer loyalty through relationships with key account decision-makers and influencers.

• Provide input for the development of marketing plans.

• Utilize the CRM tool to oversee accounts, contacts, and business activities.

• Monitor changes and future requirements within assigned accounts and deliver monthly forecasts.

• Guide the development and implementation of the Operating Plan.

⛳️ Requirements

• Bachelor's degree in Agricultural Sciences, Life Sciences, Agribusiness, Business, or a related discipline.

• Over 7 years of experience in poultry, animal health, agriculture, or a related field.

• At least 4 years of experience in a commercial/customer-facing role.

• Bilingual in English and Spanish.

• Must reside in the region being supported.

• Able to travel overnight up to 50% of the time.

• Valid driver's license and a clean driving record.

• Capability to work in animal environments typical of the poultry industry and cGMP/Human Flu Vaccine Production facilities.

• Highly developed interpersonal abilities.

• Over 7 years of experience in BioDevice is preferred.

• Strong business acumen.

• Excellent oral and written communication skills.

• Capacity to manage multiple tasks effectively.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Project software).

• Exceptional attention to detail.

• Encourages teamwork and collaboration.

• Ability to address common inquiries or complaints from customers, regulatory bodies, or business community members.

• All applicants must possess or obtain authorization to work in the US for Zoetis.

• Individuals requiring sponsorship must disclose this information.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentives.

• Healthcare and insurance benefits starting on day one.

• 401K plan with matching and profit-sharing contributions from Zoetis.

• 4 weeks of vacation.

• Reasonable accommodations for individuals with disabilities.