Commercial Supervisor – Customer Relationships

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the Customer Relationships team while fostering customer loyalty, retention, and portfolio expansion.

• Take charge of customer loyalty and portfolio profitability in conjunction with the after-sales department.

• Manage the onboarding process and activation of new clients.

• Lead the in-person Customer Relationships team.

• Supervise customer service protocols and monthly meetings based on the ABC customer segmentation.

• Track billing, volume, and growth metrics across the customer portfolio.

• Hold meetings with consultants and assess work instructions.

• Evaluate metrics related to onboarding, activation, retention, and portfolio profitability.

• Encourage the promotion of new products to existing clients.

• Oversee customer inquiries and liaise with back-office teams.

• Create and implement team training programs.

• Supervise payment processes and invoice settlements, preventing unnecessary account blocks.

• Assist in collections and manage delinquency processes.

• Keep track of alterations in customer records and commercial agreements.

• Organize visits or meetings with key clients.

• Track performance indicators using the goals-tracking spreadsheet.

⛳️ Requirements

• Bachelor's degree.

• Willingness to travel.

• No specific experience or qualifications were mentioned in the job listing.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Work-from-home allowance.

• Food allowance.

• Meal voucher.

• Life insurance.

• Zenklub.

• Wellhub.