Commercial Solutions Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate within the Solutions Department as the primary liaison between Sales and Operations.

• Represent the brand while engaging with prospects, customers, and partners regarding service aspects of solution activities during successful deployment.

• Proactively oversee the complexities associated with large and significant bids.

• Lead and enhance the formal bid communication process.

• Coordinate virtual bid teams to secure sales opportunities.

• Establish and execute commercial and pricing strategies alongside Sales and Operations.

• Optimize commercial benefits through sourcing strategies while minimizing commercial and contractual risks.

• Measure, monitor, and document savings.

• Assist in contract negotiations and administration.

• Contribute to complex bids by calculating resources, developing sparing models, verifying supplier costs, reviewing solution designs, and analyzing operational processes.

• Identify, manage, and mitigate pricing risks effectively.

• Address international trading issues, imports, and legal considerations.

• Develop solution scope and objectives while ensuring commercial viability.

• Attend customer meetings as necessary, from formulating win themes to contract finalization.

• Manage tasks related to opportunities from initial receipt to completion.

• Ensure that win themes are recognized, consistent, suitable, and clearly articulated throughout response documentation.

• Produce bid and tender documentation that meets quality assurance standards.

• Collaborate with subject matter experts and manage both virtual and direct-report resources.

• Lead bidding processes from initial contact to contract signing using project management methodologies.

• Identify and communicate bid-specific win themes effectively.

• Oversee bid team contributions and customer response needs.

• Manage the development and quality of final bids and tenders.

• Handle customer presentations and post-submission documentation.

• Collaborate with business developers and account managers to clarify customer requirements.

• Conduct win/loss reviews and provide recommendations to senior management.

• Ensure that financial and commercial governance and approvals are duly documented.

⛳️ Requirements

• Experience in influencing and negotiation.

• Proven track record of delivering solutions within a matrix-managed team.

• Demonstrated experience in the IT Field Service industry, specifically in hardware remedial services.

• Knowledge of Bid Management, Customer Account Management, Operational Management, Service Management, Supplier Management, Transition Management, and Project Management.

• Previous experience in complex, multicultural, and matrix-managed organizations.

• Strong aptitude for supplier management and building relationships.

• Results-oriented approach with the ability to persist through challenges.

• Strategic and visionary thinking capabilities.

• Ability to drive execution and foster continuous improvement in supplier relationships.

• Proficient influencing and negotiating skills.

• Solid working knowledge of the Microsoft Office Suite.

• Capability to delegate tasks, responsibilities, and authorities effectively.

• Highly effective written and verbal communication abilities.

• Skill in tailoring approaches to meet audience needs.

• Experience with IT outsourcing, desktop and hardware deployment, service transition, and global audits.

• Background in logistics, procurement, and stock management.

• Hands-on management experience with solutions running concurrently.

• International experience in delivering projects across multiple countries through various partners.

• Consultative approach with strong relationship-building skills.

• Strategic thinking and analytical capabilities.

• Proven ability to manage relationships with external customers, suppliers, and partners.

• Effective stakeholder management skills.

• Understanding of the external market and its implications for the product set.

• Ability to influence business processes without hierarchical authority.

• Experience working within a complex matrix environment.

• Understanding of the technology that supports the product set.

• Broad knowledge of technologies, market trends, and developments.

• Willingness to undergo post-offer background verification in accordance with local country legislation.

🏝️ Benefits

• Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, or gender identity.

• Post-offer background verification in accordance with local country legislation.