Commercial Property Claims Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and high-quality customer service to policyholders and claimants.

• Respond to customer calls, process claims, and address customer inquiries.

• Collect information to initiate claims and clarify policy details, coverage, and suitable courses of action.

• Manage a portfolio of commercial property claims from the initial notice of loss to resolution.

• Set initial reserves for potential exposures and adjust them throughout the claims process.

• Investigate, assess coverage, and adjust all aspects of commercial property loss claims.

• Prepare appraisals for dwelling repairs or coordinate with field appraisers to ensure appraisal accuracy.

• Clarify coverage of loss, including coinsurance; support policyholders with damage itemization and mitigation efforts.

• Handle claims related to business interruption.

• Ensure adherence to state regulations, policy provisions, and standard operating procedures.

• Communicate with all involved parties and negotiate settlements with claimants, insureds, and attorneys within authorized payment limits.

• Contribute to the development of claims guidelines, best practices, and process enhancements.

• Supervise and direct external investigative service providers.

• Collaborate with clients, client counsel, and investigative services to resolve claims.

⛳️ Requirements

• Candidates must live in an eligible U.S. state during their employment.

• Candidates must not reside in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• Bachelor's degree (not having one should not deter you from applying if you meet all other qualifications).

• Active adjuster license: resident-state license where applicable, or a Designated Home State (DHS) license.

• Willingness to obtain any additional required licenses within 60 days, including state testing.

• At least 5 years of experience in property claims.

• Experience with commercial property claims.

• Familiarity with desk and/or field appraisal processes.

• Knowledge of state regulations, policy provisions, and standard operating procedures.

• Ability to analyze and assess complex data and make informed decisions based on established guidelines, policies, and procedures.

• Inquisitive and driven by problem-solving and challenging the status quo.

• Eagerness to participate in learning opportunities and pursue continuous professional development.

• Willingness to travel for client and claims-related needs.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Apple laptop, large secondary monitor, and other quality-of-life equipment as needed.