Commercial Insights Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create and manage annual budgets, forecasts, and commercial strategies for the Consumer and Small Business portfolio.

• Track and evaluate customer metrics, revenue, margin, ARPU, acquisition, and churn performance.

• Recognize trends, opportunities, and risks, providing recommendations to enhance commercial results.

• Generate customer, revenue, and margin forecasts, suggesting corrective measures for discrepancies.

• Perform scenario analysis and commercial modeling for pricing adjustments, product innovations, market trends, and strategic initiatives.

• Develop and sustain customer segmentation models and performance dashboards.

• Examine customer behavior, usage patterns, and purchasing trends.

• Keep an eye on competitor activities, market changes, and industry developments.

• Collaborate with various stakeholders to assess performance and support commercial goals.

• Critically assess business proposals, initiatives, and investment decisions through thorough analysis.

• Assist in crafting business cases, commercial evaluations, and recommendations for new products and strategic initiatives.

• Create executive-level reports, presentations, and insights for leadership and governance meetings.

• Foster relationships with stakeholders across Commercial, Finance, and Operations teams.

• Identify emerging commercial risks and opportunities that require management attention.

• Enhance reporting, analytical methodologies, and performance measurement frameworks.

⛳️ Requirements

• Background in commercial insight, commercial analytics, business analysis, business intelligence, or performance management roles.

• Experience in commercial planning, forecasting, business case development, and performance management.

• Proficiency in analyzing customer behavior, acquisition, retention, product performance, and commercial outcomes.

• Strong analytical skills and commercial modeling capabilities.

• Advanced skills in Microsoft Excel.

• Familiarity with reporting and visualization tools such as Power BI.

• Ability to interpret, analyze, and present data from diverse sources.

• Strong commercial acumen and the capability to translate complex data into actionable business recommendations.

• Excellent skills in stakeholder management, influencing, and relationship building.

• Strong communication and presentation abilities.

• Experience in collaborative work across various functions.

• Knowledge of telecommunications markets, products, and relevant regulatory frameworks.

🏝️ Benefits

• 24 days of holiday.

• Health & Dental Insurance.

• Pension Scheme.

• Bonus Scheme.

• Fully discounted staff services or cash allowance in lieu.

• Co-working office spaces available for remote employees.

• Professional Development.

• Recharge Days.

• Flexible working hours and location under Hybrid Working guidelines.

• Colleague wellbeing and work-life balance support.

• Reasonable accommodations for job applications, interviews, onboarding, and beyond.