Commercial Employee, Order Management, Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for customers concerning inquiries, orders, and issues.

• Provide product advice to customers.

• Process and enter customer orders efficiently.

• Generate quotations for customers.

• Input data and uphold master data integrity.

• Manage written correspondence.

• Address inbound calls professionally.

• Offer administrative assistance.

• Execute general office organization and coordination tasks.

⛳️ Requirements

• Successful completion of commercial vocational training.

• Minimum of three years of relevant professional experience.

• Preferably, experience in an e-commerce or B2B trading environment.

• Proficient in the Dutch language.

• Knowledge of additional foreign languages is a plus.

• Good command of Dutch; proficiency in French or other languages is advantageous.

• Strong skills in German and English.

• Competent computer skills.

• Solid understanding of Microsoft Office applications.

• Careful, proactive, and independent working approach.

• Quick learner with excellent organizational abilities and a strong sense of responsibility.

• Friendly and approachable demeanor with outstanding communication skills.

• Enjoy engaging with customers via phone and virtual platforms.

🏝️ Benefits

• Competitive, performance-based salary along with additional perks, including an Edenred benefits card.

• Flexible working hours.

• Complimentary parking facilities.

• Bike leasing options available.

• Excellent public transport links, with a subsidy for public transport passes.

• Company events and team-building incentives.

• Free water, coffee, and fruit.

• Discounts through the Corporate Benefits program.

• Modern and secure working environment.

• Flat hierarchies and a casual company culture.

• Full-time role: 37.5 hours per week.