Collector, Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer requirements by accurately billing accounts and ensuring prompt payment.

• Take swift action to resolve issues related to account integrity.

• Follow up with payers to maintain a steady cash flow.

• Respond to inquiries from customers, clerical personnel, and insurance companies.

• Identify and address patient billing concerns.

• Manage customer collection calls effectively.

• Record activities in the ERP system accurately and in a timely manner.

• Ensure that billing processes are executed correctly.

• Prepare and review accurate claims for electronic or paper submission to various insurers.

• Provide insights to the Group Team Lead about account-related issues.

• Contribute to specific goals and outcomes as assigned.

⛳️ Requirements

• Excellent communication skills with the ability to maintain proper phone and email etiquette.

• Proficient in answering the phone in a friendly and helpful manner.

• Capability to read, comprehend, and adhere to oral and written instructions.

• Familiarity with medical terminology and insurance HCPC/ICD-9 codes.

• Working knowledge of Microsoft Office, especially Word and Outlook.

• Ability to evaluate and obtain necessary Rx’s, PA’s, and medical justification to facilitate claim payments.

• Proficient in editing and resubmitting claims for payment.

• Performs routine tasks under clearly defined guidelines.

🏝️ Benefits

• Medical, dental, and vision care coverage.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short-and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Domestic partner benefits.

• Mental, physical, and financial well-being programs.