Collections Specialist

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Oversee the outstanding customer invoices and prioritize collection activities based on payment history and aging.

• Engage in regular and professional follow-ups with customers regarding overdue invoices.

• Maintain a systematic collection rhythm to enhance payment recovery while fostering positive client relationships.

• Gather payment updates, anticipated payment dates, and relevant information from customers.

• Raise collection risks, payment delays, disputes, or concerns as necessary.

• Communicate clearly and effectively via email and other communication platforms.

• Cultivate strong working relationships with clients while ensuring accountability for payment obligations.

• Conduct sensitive payment discussions with professionalism and diplomacy.

• Follow up consistently without creating a negative experience for customers.

• Keep detailed records of collection efforts, customer interactions, payment commitments, and follow-up actions.

• Ensure collection notes are accurate, comprehensive, and entered promptly into company systems.

• Monitor outstanding action items and follow-up dates across numerous invoices and customers.

• Maintain organized records that provide transparency into account status and collection progress.

• Provide regular updates to internal stakeholders about outstanding invoices and collection activities.

• Address inquiries regarding payment status, collection efforts, and customer communication history.

• Collaborate with Finance and Operations to resolve issues affecting collections.

• Escalate accounts that require management's attention or intervention.

• Assist with weekly and monthly collections reporting.

• Track aging trends and identify accounts that need extra attention.

• Help identify opportunities to enhance collection processes and communication workflows.

• Support initiatives aimed at boosting collection performance and decreasing outstanding balances.

⛳️ Requirements

• A minimum of 3 years in collections, customer account management, customer service, or a related field.

• Prior experience with a U.S.-based company.

• Excellent written and verbal communication skills.

• Strong proficiency in professional email communication.

• Exceptional organizational and time-management abilities.

• Capability to handle a high-volume workload with competing priorities.

• Keen attention to detail and documentation practices.

• Ability to maintain professionalism in difficult conversations.

• Proficiency in Microsoft Excel, Google Sheets, and CRM/account management systems.

• Preferred: Experience in a high-volume collections setting.

• Preferred: Background in working with agencies, media companies, marketing organizations, or service-oriented businesses.

• Preferred: Experience managing extensive customer portfolios and complex customer relationships.

🏝️ Benefits

• A fully remote work environment.

• Opportunities for professional growth and career advancement.

• A collaborative and supportive team culture.

• Exposure to a rapidly growing creator economy industry.

• The chance to make a significant impact on company operations and success.