Collections and Landlord-Tenant Administration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership and manage a specific geographic portfolio of collections and landlord/tenant litigation matters, alongside overseeing supervisory responsibilities.

• Oversee all landlord/tenant litigation within the designated area from initiation to resolution.

• Organize and facilitate monthly update meetings with local landlord/tenant counsel to assess case status and outline next steps across the portfolio.

• Timely and accurately enter and maintain updates on landlord/tenant cases in the property management system.

• Collaborate with community managers, regional staff, and external local landlord/tenant counsel to consistently initiate legal proceedings for non-payment against current tenants, as well as holdover and other proceedings as necessary.

• Act as the primary contact, along with the community manager, for external landlord/tenant counsel regarding information requests and settlement discussions.

• Supervise, mentor, and provide support to a team of 4 to 5 members, each tasked with similar landlord/tenant administrative responsibilities within their own geographic areas.

• Assess the case management and litigation activities of direct reports to ensure consistency, timeliness, and adherence to company standards and relevant landlord/tenant laws.

• Recognize trends or issues across various geographies and escalate them to the General Counsel, Property Management, as needed.

• Track and report on team-wide portfolio KPIs — including case aging, cycle time, collections recovery rate, and external counsel expenditure — across all direct reports, in addition to relevant metrics on their own limited caseload.

• Execute other responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree is required.

• At least five (5) years of prior experience as a paralegal or in legal case management is required; experience with landlord/tenant, eviction, or collections matters is highly preferred.

• Previous experience supervising or mentoring team members is preferred.

• Familiarity with property management systems (e.g., Yardi, RealPage, or similar) is preferred.

• Strong organizational and case management abilities, capable of handling a high volume of active matters across multiple jurisdictions simultaneously.

• Exceptional written and verbal communication skills, with the capability to work effectively with external counsel, community managers, and regional staff.

• Demonstrated sound judgment and discretion in managing sensitive tenant, legal, and settlement information.

• Ability to work independently in a remote setting and manage competing deadlines across an assigned geographic area.

🏝️ Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.

• Employer-paid Vision Plans.

• Company-matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.

• 12 paid Holidays.

• 15 days of PTO.

• 7 Sick days.

• Employer Paid Life Insurance.

• Flexible Spending Account.

• Nationwide Pet Insurance.

• Disability Insurance.

• Laser Correction Discount.

• Employee Discounts on appliances, apparel, and more.