Collections Representative, Bilingual French

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Identify the underlying causes of overdue invoices utilizing problem-solving and analytical skills.

• Utilize system capabilities and predefined processes to address overdue invoices effectively.

• Operate within established protocols and maintain adherence to quality standards.

• Refer intricate issues to senior team members or leadership when necessary.

• Share suggestions for enhancing processes.

• Foster professional relationships with both internal and external clients.

• Ensure open communication lines and build rapport through prompt and professional service.

• Examine account discrepancies and address customer inquiries.

• Work collaboratively with internal teams to settle invoice disputes and enhance payment results.

• Continue to enhance skills and knowledge related to the collections process.

• Execute other responsibilities as per team and/or country-specific requirements.

⛳️ Requirements

• High School Diploma or GED equivalent is required.

• At least 2 years of experience in collections, cash applications, credit, accounts payable, or a related finance field.

• Bilingual in French is required.

• Proficiency in the French language (both spoken and written) is essential.

• Familiarity with Microsoft Office Suite is preferred.

• Strong and adaptable communication skills are preferred.

• Excellent customer service and interpersonal abilities are preferred.

• Strong critical thinking skills and a demonstrated capacity to use independent judgment and make sound decisions are preferred.

• Ability to thrive in a fast-paced, professional, and deadline-oriented environment is preferred.

• Commitment to fostering a diverse and inclusive workplace is preferred.

🏝️ Benefits

• Three medical plan options.

• Prescription drug coverage.

• Enhanced fertility benefits.

• Flexible Spending Accounts.

• Health Savings Account (with employer contribution).

• Dental and vision coverage.

• Basic and supplemental life insurance.

• Short-term and long-term disability insurance.

• Paid holidays observed as per company policy.

• Two paid floating holidays for U.S. hourly employees.

• Flexible Time Off (FTO) for U.S. salaried employees—no accruals or caps.

• Paid Time Off (PTO) available for all other employees in the U.S. and Canada.

• Paid parental leave.

• Paid time off to volunteer in your community.

• Charitable Giving Match Program.

• 401(k) plan with 6% company matching.

• Employee Stock Purchase Plan.

• Opportunities for career development, networking, and team-building.