Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist members in enhancing their relationships with food, sleep, physical activity, and emotional well-being

• Aid members in establishing and reaching incremental goals through the Calibrate program

• Celebrate achievements, address obstacles, and ensure members remain accountable for maintaining healthy habits

• Perform administrative duties and address member inquiries

• Employ essential coaching skills using the Calibrate Intensive Lifestyle Intervention Program

• Engage, support, and retain members through building rapport, empathy, and compassionate service

• Deliver high-quality experiences for members via asynchronous messaging, phone calls, and live chat

• Professionally and promptly manage incoming member calls

• Respond to program inquiries, verify information, process account updates, and navigate various systems

• Assess member needs, investigate issues, and offer solutions or alternatives

• Collaborate with teammates, leaders, and departments to meet service level agreements

• Tailor the program by establishing relevant, achievable, incremental goals

• Utilize active listening to empower members towards sustainable habit transformation

• Leverage engagement metrics to assist members in reaching their goals

• Implement company policies and procedures to resolve issues

• Provide accurate and comprehensive information using appropriate methods and tools

• Appropriately escalate member concerns and de-escalate dissatisfied members

• Document member interactions and next steps, escalating issues to management when necessary

• Adjust responsibilities as business requirements change

⛳️ Requirements

• Over 5 years of professional work experience

• At least 2 years of coaching experience, or 1 year plus a coaching certification

• NBHWC certification preferred

• Customer service experience is a plus

• Bilingual in Spanish is advantageous

• Excellent verbal and written communication skills

• Strong interpersonal skills with the ability to quickly establish rapport

• Proficient computer skills, including Google Suite, Slack, and video conferencing tools

• Capability to work remotely and on a computer for extended periods

• Flexible, adaptable, and self-driven

• Consistent and regular attendance during scheduled work hours

• Experience in a fast-paced environment; startup experience is preferred

• Ability to hold oneself accountable in a remote work setting

🏝️ Benefits

• Eligibility for quarterly incentive bonuses

• Part-time schedule of 25 hours per week

• Remote work arrangement available

• Equal opportunities for employment and advancement