Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist members in enhancing their relationships with food, sleep, exercise, and emotional well-being.

• Support members in establishing and accomplishing incremental objectives through the Calibrate program.

• Recognize achievements, tackle challenges, and ensure members remain accountable for lasting healthy habits.

• Provide exceptional member experiences through asynchronous messaging, phone interactions, and live chat.

• Professionally and compassionately manage incoming member calls.

• Address program inquiries, confirm information, update accounts, and navigate various systems.

• Assess member needs, investigate issues, and present solutions or alternatives.

• Work collaboratively with team members, leaders, and departments to meet service level agreements.

• Tailor the program by establishing relevant, achievable goals.

• Employ active listening to empower members in achieving sustainable habit changes.

• Leverage engagement metrics to assist members in reaching their goals.

• Implement company policies and procedures to address issues effectively.

• Appropriately escalate concerns and de-escalate dissatisfied members.

• Document member interactions and outline next steps, escalating issues to managers as necessary.

• Adjust responsibilities as business needs change.

⛳️ Requirements

• Over 5 years of professional experience.

• At least 2 years of coaching experience, or 1 year along with a coaching certification.

• NBHWC certification is preferred.

• Customer service experience is preferred.

• Bilingual in Spanish is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with an ability to quickly build rapport.

• Proficient computer skills, including Google Suite, Slack, and video conferencing tools.

• Capability to work on a computer for extended durations.

• Flexible, adaptable, and self-driven.

• Consistent and predictable attendance during scheduled work hours.

• Experience in a fast-paced environment; startup background preferred.

• Ability to work independently and maintain accountability in a remote setting.

🏝️ Benefits

• Eligibility for quarterly incentive bonuses.

• Part-time schedule of 25 hours per week.

• Opportunity for remote work.

• Equal employment and advancement opportunities.

• An inclusive workplace focused on belonging and career development.