Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist members in enhancing their relationships with food, sleep, exercise, and emotional well-being.

• Guide members in establishing and reaching incremental objectives throughout the Calibrate program.

• Celebrate member achievements, tackle challenges, and ensure members are accountable for maintaining healthy habits.

• Carry out administrative functions and address member inquiries.

• Apply essential coaching competencies through the Calibrate Intensive Lifestyle Intervention Program.

• Engage, assist, and retain members by building rapport, demonstrating empathy, and providing compassionate service.

• Ensure high-quality member experiences via asynchronous messaging, phone, and live chat.

• Professionally manage incoming member calls and deliver accurate information.

• Address program inquiries, confirm information, process account modifications, and navigate various systems.

• Assess member needs, investigate issues, and offer solutions or alternatives.

• Work collaboratively with team members, leaders, and departments to meet service level agreements.

• Customize the program by establishing relevant, achievable incremental goals.

• Employ active listening techniques to empower members toward lasting habit changes.

• Utilize engagement metrics to assist members in reaching their goals.

• Implement company policies and procedures to resolve issues effectively.

• Provide precise and comprehensive information using the appropriate methods and tools.

• Elevate concerns to coaching leadership and de-escalate situations with dissatisfied members.

• Document member interactions and next steps, escalating issues to management when necessary.

• Modify responsibilities as business needs change.

⛳️ Requirements

• Over 5 years of professional experience.

• At least 2 years of coaching experience, or 1 year plus a coaching certification.

• NBHWC certification preferred.

• Experience in customer service is preferred.

• Bilingual in Spanish is a plus.

• Excellent verbal and written communication abilities.

• Patient, personable, and kind in all forms of communication, including writing, in-person, on the phone, and on video.

• Strong interpersonal skills with the ability to quickly build rapport.

• Proficient computer skills, including Google Suite, Slack, and video conferencing tools.

• Capability to work remotely and on a computer for extended periods.

• Flexible, adaptable, and self-driven.

• Consistent and regular attendance during scheduled work hours.

• Experience in a fast-paced work environment.

• Startup experience is preferred.

• Ability to hold oneself accountable in a remote work setting.

🏝️ Benefits

• Eligibility for quarterly incentive bonuses.

• Remote work options available.

• Part-time schedule of 25 hours per week.

• Equal opportunities for employment and advancement.