CMD & Process Manager – Commercial

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the flow of customer master data throughout commercial processes, encompassing customer creation, maintenance, hierarchy management, and associated workflows.

• Propel data standardization and simplification across various regions and business units.

• Evaluate the implications of data modifications on both upstream and downstream processes and systems.

• Foster alignment among business stakeholders, process owners, and system teams.

• Lead initiatives aimed at enhancing data quality, operational efficiency, and user experience.

• Discover opportunities for automation, harmonization, and process optimization.

• Support business transformation initiatives, system implementations, and integration projects.

• Create sustainable solutions that minimize complexity and enhance governance.

• Serve as the primary liaison between commercial functions, master data teams, IT, customer service, and other stakeholders.

• Shape decisions through data-driven recommendations and business cases.

• Facilitate governance forums, working groups, and cross-functional workshops.

• Encourage the adoption of new processes, tools, and working methods.

• Establish and track data quality and process performance metrics.

• Develop dashboards, reports, and executive summaries for leadership's review.

• Identify trends, risks, and opportunities for improvement through data analysis.

• Provide updates to leadership teams and governance bodies.

• Assist the CMD Owner in leading the CMD Steward community and implementing CMD strategy.

• Offer expert guidance, training, and escalation support to CMD Stewards.

• Promote collaboration, knowledge sharing, and consistent best-practice implementation across the steward network.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Finance, or a related discipline.

• Extensive experience in Customer Master Data, Commercial Operations, Business Process Management, or related areas.

• Proven track record of spearheading process improvement and governance initiatives.

• Experience within complex, matrixed, and global organizations.

• Strong comprehension of customer lifecycle processes and commercial operations.

• Familiarity with ERP platforms like SAP.

• Knowledge of CRM solutions such as Salesforce.

• Excellent analytical skills with experience in reporting and visualization tools.

• Advanced proficiency in Excel and data analysis tools.

• Robust problem-solving abilities.

• Exceptional stakeholder management and influencing skills.

• Capability to lead cross-functional initiatives without direct authority.

• Strong communication and presentation skills.

• Results-driven with a mindset focused on continuous improvement.

• Ability to navigate ambiguity and drive organizational change.

• Significant experience in Customer Master Data, Commercial Operations, Commercial Excellence, and/or Business Process Management.

• Proven experience with process improvement, standardization, and governance.

• Skill in translating commercial/business requirements into processes, data requirements, and sustainable solutions.

• Experience in a complex, matrixed, international organization.

• Ability to navigate ambiguity and support business/process transformation.

🏝️ Benefits

• Opportunities for development and career advancement.

• An inclusive, growth-oriented, and rewarding culture.

• The chance to learn and collaborate alongside inspiring leaders and colleagues.

• Flexible work-life balance options.

• A comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.