Cloud Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate recurring reports, dashboards, and trackers that cover pipeline health, project activity, staffing, utilization, and other performance metrics; emphasize missing data, exceptions, and emerging trends.

• Assist in resource planning and delivery forecasting by gathering availability, project timelines, and demand inputs from practice leaders and delivery teams; identify potential conflicts or gaps for further review.

• Monitor stale or inactive opportunities, outstanding actions, and client follow-up activities.

• Manage and summarize internal and client feedback surveys, identify actionable themes, and maintain trackers for improvement items and follow-through.

• Aid in the Project-to-Partnership process by tracking project outcomes, follow-on opportunities, and engagement closeout actions alongside consultants and sales teams.

• Uphold Cloud Practice operating procedures, shared documentation, templates, and reporting standards.

• Discover practical methods to minimize manual effort and enhance data quality.

• Collaborate with Cloud Practice leadership, delivery teams, Account Executives, and business operations partners.

⛳️ Requirements

• Over 5 years of experience in supporting business operations, project coordination, reporting, sales operations, or professional services delivery operations; relevant education or equivalent practical experience may be taken into account.

• Proficiency in Excel and PowerPoint, including data organization, tracker maintenance, and the ability to present clear and accurate summaries.

• Capability to manage multiple priorities, adhere to deadlines, keep detailed records, and communicate professionally with both technical and non-technical teams.

• Willingness to learn and utilize CRM, project tracking, collaboration, and reporting platforms.

• Open to adopting emerging technologies, including AI tools, to enhance efficiency, solve problems, and achieve better business outcomes.

• Up to 25% travel required.

• Sedentary work environment.

• Requires substantial movement of the wrists, hands, and/or fingers for at least 8 hours a day.

• Must possess close visual acuity for viewing a computer terminal and/or extensive reading for a minimum of 8 hours a day.

• Bachelor's degree in Information Technology, Cybersecurity, Business, or a related field (preferred).

• Background in cybersecurity, cloud technology, IT consulting, or a professional services organization (preferred).

• Familiarity with Salesforce or a similar CRM and basic opportunity or pipeline reporting (preferred).

• Experience in supporting resource scheduling, project delivery, utilization tracking, or forecasting (preferred).

• Working knowledge of Power BI or other dashboard and reporting tools (preferred).

• Understanding of Microsoft Azure, AWS, Google Cloud, SaaS, or cloud security service offerings (preferred).

• Experience in documenting processes, coordinating surveys, or supporting continuous improvement initiatives (preferred).

🏝️ Benefits

• Primarily remote workforce (U.S. based only, some travel may be necessary for certain positions; on-site work may be required for Federal positions).

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint covers 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of employees' premiums and 75% for family plans).

• Annual HSA contribution of $850 for employees or $1,750 for families.

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Mentorship and guidance opportunities.