Cloud Engineer III

This is a fully remote position, open to applicants in New York.

📋 Description

• Deploy, configure, troubleshoot, and maintain the continuity of both client and QTS physical and virtual infrastructures, along with operating systems.

• Cultivate and sustain knowledge of designated tasks, functional areas, and ongoing projects.

• Implement and provide support for VMware ESXi and related technologies across various hardware platforms.

• Deploy, monitor, diagnose, and troubleshoot Windows and Linux systems utilizing diagnostic tools, command utilities, and monitoring solutions.

• Enhance systems and processes for optimal performance.

• Engage in project scoping with stakeholder groups for projects of moderate complexity.

• Plan and carry out scheduled system maintenance, hardware and software upgrades, and application patching.

• Develop and implement capacity monitoring and management strategies.

• Create and execute functional test planning and testing procedures.

• Establish procedures aimed at preventing or minimizing outage severity.

• Analyze system performance metrics and identify areas for improvement.

• Produce and update infrastructure documentation, technical diagrams, and workbooks.

• Author, revise, or evaluate Change Requests, MOPs, and similar documentation.

• Manage escalated tickets to ensure compliance with SLAs and maintain customer satisfaction.

• Provide operational support in response to monitoring alerts and resolve incidents effectively.

• Address production issues until resolution is achieved.

• Deliver customer-oriented support through phone and ticket-based communication channels.

• Collaborate with the 24x7x365 Operations Service Center and maintain flexible availability as required.

• Offer training and mentorship to junior team members.

⛳️ Requirements

• Bachelor's degree in a related field or equivalent professional experience.

• Seven or more years of progressive experience in IT engineering.

• Advanced knowledge in deploying, upgrading, and migrating complex private cloud environments utilizing VMware vCenter Server and ESXi.

• Advanced familiarity with configuring network virtualization technologies (NSX).

• Advanced expertise in setting up high availability and clustering configurations.

• In-depth knowledge of SMTP, SNMP, SSL, SSH, and DNS protocols.

• Advanced experience in deploying and managing Windows, CentOS, and Red Hat operating systems.

• Strong understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API.

• Extensive experience in hardening operating systems in accordance with compliance standards and policies.

• Advanced knowledge of BGP peering, HSRP, and IP subnetting.

• Enterprise-level experience in Active Directory and Exchange administration.

• Familiarity with IT monitoring systems.

• US Citizenship is required by law for federal customer contracts.

• Preferred: six or more years of Systems Administration/Engineering experience with a focus on virtualization and hyperconverged technologies.

• Preferred: VMware Certified Professional – Data Center Virtualization (VCP-DCV).

• Preferred: systems-focused certifications such as MCSA/MCSE or RHSE/RHSA.

• Preferred: additional technology certifications like CompTIA A+ or Network+.

• Preferred: prior experience in a data center environment.

• Strong technical troubleshooting capabilities.

• Effective communication skills with clients, vendors, and colleagues.

• Proficient documentation, time management, and planning abilities.

• Excellent written and oral communication, problem-solving, and process management skills.

• Capacity to work collaboratively within a team in a matrixed organization.

• Strong customer relations aptitude.

• Willingness to learn and apply new technologies and methodologies in a distributed setting.

• Commitment to personal growth and the development of others, including providing training and mentorship to junior team members.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) retirement plan.

• Flexible spending and HSA accounts.

• Paid holidays.

• Paid time off.

• Paid volunteer days.

• Employee assistance program.

• Tuition assistance.

• Parental leave.

• Military leave assistance.

• QTS scholarship for dependents.

• Wellness program.

• Roth and Traditional 401(k) matching contributions with immediate vesting.

• Eligibility for bonuses.

• Generous PTO and floating holidays.

• Stock Purchase Plan (SPP).

• 11 paid holidays annually; holiday compensation when worked.

• Pet and legal insurance.

• Q-Rest Sabbatical Program.

• Q-Anniversary Service Award Program.

• Military Benefits Package.

• QTS Charitable Matching Gift Program.

• QTS Crisis Fund.

• Tuition Reimbursement Program.