Clinician Experience Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational contact for a designated group of clinicians, delivering comprehensive support from onboarding to full integration into clinical practice.

• Establish and nurture trust-based relationships with clinicians through prompt, precise, and professional operational assistance.

• Serve as a liaison between clinicians and internal teams, guiding them through systems, resources, and organizational changes.

• Foster clinician engagement, confidence, and retention by ensuring proactive communication and setting clear expectations.

• Assist with clinical and operational initiatives by providing updates and helping clinicians adjust to workflow, process, or system modifications.

• Collaborate with Clinical Leadership, Onboarding, Licensing & Credentialing, IT, Scheduling, and other cross-functional teams.

• Collect, analyze, and relay clinician feedback, recurring inquiries, and operational challenges to support ongoing improvement efforts.

• Keep accurate records of clinician interactions, onboarding achievements, and operational changes.

• Perform additional duties as required.

⛳️ Requirements

• A Bachelor's degree in healthcare administration, public health, or a related discipline; or a combination of relevant experience and education.

• 3–5 years of experience in clinician support, practice operations, healthcare administration, or similar roles, including licensing/credentialing coordination.

• Outstanding communication skills, with the ability to convey complex, sensitive, or changing information clearly, professionally, and empathetically.

• Strong interpersonal skills and the ability to build relationships effectively.

• Highly organized and detail-oriented, with the capacity to manage multiple workflows, priorities, and deadlines.

• Comfortable navigating ambiguity and exercising sound judgment.

• Self-motivated and adaptable, capable of working independently in a dynamic environment.

• Proficient problem-solving and analytical capabilities.

• Expertise in Microsoft 365 and the ability to swiftly learn and navigate new systems and platforms.

• This position requires residency in the United States.

• Legal eligibility for employment in the United States is necessary.

• No current or future employment sponsorship is needed.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employer-paid life and long-term disability insurance.

• Voluntary short-term disability insurance.

• Voluntary insurance options for employees, spouses, and children.

• Accident, critical illness, hospital, or confinement insurance.

• Flexible spending accounts (FSA).

• Contributions to health savings accounts (HSA).

• 15 days of accrued paid time off (PTO) annually.

• 8 paid holidays.

• 3 floating holidays.

• 401(k) plan.