Clinical Triage Nurse, RN

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Support the triage process for incoming sick calls from patients of the Medical Group.

• Evaluate patient symptoms and deliver suitable medical guidance.

• Ascertain the necessary level of care and collaborate with the care team to coordinate services.

• Analyze clinical test results and provide summaries to assist healthcare providers.

• Prioritize and respond promptly to incoming phone calls, voicemails, and test outcomes.

• Conduct phone assessments utilizing probing inquiries and the EMR system.

• Implement evidence-based guidelines to establish triage priorities.

• Recognize crisis situations and link patients with emergency services as needed.

• Educate patients and caregivers on health maintenance, disease prevention, self-care practices, medications, and follow-up actions.

• Make outbound calls to relay provider directives.

• Work collaboratively with care teams regarding patient needs and follow-up procedures.

• Engage with patients and their families, offering emotional support.

• Analyze data results and share findings with healthcare providers.

• Enter patient outcomes and quality metrics into the system.

• Address and escalate patient complaints, grievances, and concerns effectively.

• Achieve quality and productivity benchmarks.

• Involve in projects and initiatives aimed at quality improvement.

• Carry out additional responsibilities as assigned by the Clinical Triage Manager and/or Director.

⛳️ Requirements

• Graduate from an accredited nursing education program as a Registered Nurse.

• Possess a current and valid RN license.

• Must obtain and maintain RN licensure across all service states within six months of hire.

• Successfully complete required continuing education for nursing.

• Ability to react quickly and decisively in urgent and emergency situations.

• Strong understanding of medical terminology and pharmaceuticals.

• Proven experience in multitasking effectively.

• Excellent communication skills, both written and verbal.

• Demonstrated proficiency in using electronic health records (EHR) systems.

• Capable of effective communication with providers, patient care teams, patients, their family members, and facility staff.

• Ability to work independently and remotely.

• Knowledge of fundamental principles, practices, and techniques in primary healthcare.

• Strong organizational skills and meticulous attention to detail.

• Conflict resolution abilities.

• Familiarity with Medicare and Medicaid insurances and programs.

• Over 2 years of experience as a Registered Nurse.

• Experience in a contact center setting.

• Background in nurse triage.

• Experience with Aprima (EHR).

• Multistate License (MSL) is required.

🏝️ Benefits

• Comprehensive Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan with company matching.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holiday Pay, and Volunteer Time Off.