Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in supporting clinical workflows for specialty care providers within a telehealth framework.

• Facilitate communication between patients, providers, and pharmacies.

• Monitor prescription regimens for treatments related to men's health, women's health, dermatology, and weight management.

• Deliver follow-up education and support to patients regarding medication usage, treatment plans, care instructions, and adherence to prescriptions.

• Encourage compliance with physician-recommended care strategies.

• Diligently record patient interactions, treatment plans, and clinical directives in electronic health records (EHRs).

• Initiate and manage medication prior authorizations, including follow-up tasks.

• Liaise with insurance companies, healthcare providers, and patients about authorizations.

• Work collaboratively with providers, nursing staff, and various internal multidisciplinary teams.

• Address urgent patient requirements in accordance with established protocols.

• Engage in team meetings and contribute to process enhancement initiatives.

• Maintain adherence to HIPAA, privacy regulations, compliance, and ethical standards.

⛳️ Requirements

• Active certification as a Medical Assistant (such as CMA or RMA) is mandatory.

• Relevant experience in processing medication prior authorizations and engaging with insurance is essential.

• A minimum of 2 years in clinical support, care coordination, or environments that involve direct interaction with physicians and patients is required.

• Experience in telehealth is highly preferred.

• Clinical background with common health issues and therapies in men's health, women's health, dermatology, and/or weight management is preferred.

• Comprehensive understanding of HIPAA regulations, patient privacy, and data security is necessary.

• Familiarity with standards of virtual care is advantageous.

• Proficiency in EHR systems, Slack, Gsuite, Asana, ticketing systems, and similar tools is important.

• Capability to operate with minimal supervision across various medical specialties is required.

• Access to a quiet, secure workspace and reliable high-speed internet connection is essential.

• Availability to work generally Monday through Friday during core hours, with one weekend rotation each month is expected.

• US visa sponsorship is not available.

🏝️ Benefits

• 75% subsidized health insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Paid time off benefits.

• 401(k) retirement savings plan with company matching contributions.

• Opportunities for on-the-job training and professional development.

• Fully remote working arrangements.

• Flexible collaboration options, both synchronous and asynchronous.

• A collaborative and supportive work atmosphere.