Clinical Support Specialist

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Deliver real-time interpretation services in Spanish and English for healthcare providers and patients during office hours.

• Collaborate closely with a solo clinician to accurately and efficiently document patient interactions.

• Generate and maintain telephone encounter records in Epic.

• Record patient communications and enhance clinical workflows within Epic.

• Review patient voicemails and transcribe them into Epic telephone encounters for the designated clinical team.

• Conduct limited outbound calls to patients as requested by a clinician.

• Appropriately document patient outreach efforts.

• Alleviate documentation and communication responsibilities from clinicians, enabling them to concentrate on patient care.

⛳️ Requirements

• Proficiency in both English and Spanish within a healthcare context.

• Familiarity with the Epic system.

• Knowledge of clinical documentation practices and telephone encounter protocols.

• Capability to listen to voicemails, extract pertinent information, document clearly, and route appropriately.

• Skills in prioritizing tasks in a fast-paced clinic environment.

• Prior experience in healthcare is strongly preferred.

• Experience with medical terminology and clinical documentation is advantageous.

• Background as a medical scribe, medical assistant, interpreter, or in a similar clinical role is preferred.

🏝️ Benefits

• Position allows for remote work.

• Work is performed during the hours of Genesis clinic/office.

• Opportunity to collaborate directly with clinicians and be integrated into the clinical workflow.

• Role dedicated to supporting patient care for Spanish-speaking patients.

• Join Genesis Orthopedics & Sports Medicine, a comprehensive MSK platform that offers surgery, physical therapy, and related care.