Clinical Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage order processing

• Perform phone triage for patients nationwide through telemedicine

• Guide patients in self-administering injections

• Handle incoming calls within the medical staff queue

• Prepare letters of medical necessity and travel documentation

• Communicate via email and phone with providers, patients, and staff

• Assist patients in placing product orders

• Send C/O through the Med portal

• Clarify treatment procedures to patients and offer follow-up education

• Manage a high volume of outbound and inbound calls

• Demonstrate multitasking abilities using EMR, Med queue, and other systems

⛳️ Requirements

• Applicant must be a resident of Florida

• Minimum of 1 year of experience in a healthcare environment is required

• At least 1 year of experience in a healthcare setting

• Associate degree is preferred but not mandatory

• Experience in pharmaceuticals is encouraged

• Strong knowledge of medical terminology

• Outstanding interpersonal and communication skills, both written and verbal

• Competent in computer skills (Outlook/Microsoft) and EMR systems

• Ability to multitask and navigate various systems

• Must be coachable and a collaborative team player

• Available for training over a 4–6 week period from 8:00 am to 4:45 pm

• Must be available for one of the specified Monday-Friday shifts

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Medical insurance

• Dental insurance

• Health insurance

• Employee discounts on services