Clinical Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with hospital clinical teams and Access TeleCare physicians to guarantee prompt and effective patient care.

• Respond to incoming calls at the consult center and diligently document patient information.

• Interact with clinical specialists and manage necessary paperwork.

• Ensure that images are uploaded from client hospitals to VidiStar.

• Set up video conferencing examination units and verify connections.

• Manage inbound and outbound calls from employees, clients, and clinical specialists with professionalism and respect.

• Provide Tier 1 technical support to hospitals and company physicians.

• Assist in facilitating and confirming timely transitions to Tier 2 IT support.

• Immediately report any SLA or company-goal failures and conflicts to the supervisor.

• Complete tasks without established procedures when required.

• Perform additional tasks as necessary.

• Aid in preparing patients for dispatch and support the organization’s objective of minimizing time to encounter.

⛳️ Requirements

• High School Diploma, GED, or Equivalent Certification is mandatory.

• A minimum of one year of experience in a call center, healthcare, or IT setting.

• Strong written and verbal communication abilities.

• Capability to collaborate effectively across various departments.

• Proficiency in Microsoft Office applications and communication/collaboration tools across multiple operating systems.

• Ability to learn new software and systems efficiently.

• Excellent phone and customer service skills with a keen attention to detail.

• Adaptability and flexibility in a dynamic work environment.

• Quick learner who can adapt to new technologies and systems.

• Proven ability to thrive in a remote work environment within a rapidly growing organization.

• Willingness to work on weekends and holidays, as required by the 24/7 consult coordination center.

• Capacity to remain in a stationary position for 50% of the time.

• Frequent speaking and listening using a headset.

• Ability to sit for extended durations while viewing a computer monitor.

• Repetitive use of hands and fingers on a keyboard.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits including health, dental, vision, life, and 401(k).

• Paid Time Off.

• Sick Leave.

• A culture of ownership, transparency, and results.

• Directly influence patient access on a national scale.