Clinical Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver technical and clinical assistance for the setup and maintenance of capital equipment for Endodontics clients.

• Onboard new clients, acting as the main resource for technical training, procedure coverage, troubleshooting, and in-service education.

• Collaborate directly with clients for the initial 10 cases following the Onboarding Playbook.

• Attend clinical procedures to enhance customer and patient success with Endodontics products.

• Support the sales pipeline and boost consumable usage through training and in-service activities.

• Provide education to dentists, staff, and related stakeholders via presentations and demonstrations.

• Remain updated on clinical and library research, product innovations, therapies, technologies, and industry-related topics.

• Build relationships with dental office personnel and identify key decision-makers to support future sales initiatives.

• Address system and product inquiries, troubleshoot hardware, software, and operator issues, while collaborating with technical support and service teams.

• Assist in customer referral events, practice marketing needs, professional education efforts, and event support.

• Install newly sold systems.

• Collect HIPAA-compliant quantitative data for marketing, R&D, and clinical/regulatory requirements.

• Engage in meetings, training sessions, conference calls, and team activities.

• Complete timely reporting and data entry tasks.

• Uphold professional conduct, compliance with quality systems, adherence to company policies, and maintain disciplined account records.

• Perform other related duties as assigned by the supervisor.

⛳️ Requirements

• Generally, 5 to 7 or more years of progressively responsible professional experience.

• Preferably 3 years of sales experience in a patient care setting.

• Bachelor's Degree or global equivalent in a relevant discipline is preferred.

• A Master's degree or global equivalent is a plus.

• May possess one or more industry certifications; professional certification may be necessary for advancement.

• Advanced clinical knowledge of endodontic disease states, procedures, technologies, and the business environment.

• Capability to build rapport, establish trust, and assist clinicians and staff in managing change.

• Strong technical skills, including proficiency in Microsoft Office Suite and Salesforce.com.

• Solid understanding of industry practices.

• High proficiency with tools, systems, and procedures.

• Skills in planning, organization, decision-making, analysis, problem-solving, multitasking, communication, presentation, public speaking, interpersonal relations, conflict resolution, and partnership-building.

• Ability to effectively resolve complex issues.

• Willingness and ability to travel 60% of the time.

• No specific physical demands required.

🏝️ Benefits

• Bonus eligibility.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401K Plan with Company Match.

• PTO / Generous Time Off.

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.