Clinical Retention Specialist – South, FL, TN, GA, SC

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Utilize evidence-based approaches in diabetes management to assist patients and ensure effective use of Omnipod therapy.

• Provide tailored education and training to both new and existing patients and healthcare providers via phone and virtual platforms.

• Deliver proactive follow-up, clinical consultation, recommendations, and troubleshooting support.

• Educate customers and healthcare professionals on Omnipod data and reporting tools.

• Address routine and moderately complex issues while escalating matters that fall outside established guidelines.

• Promote customer retention and ongoing adoption of Omnipod within a designated geographic area.

• Conduct proactive outreach to assess satisfaction, reinforce product value, and address any concerns.

• Employ clinical retention selling techniques to encourage continued use of Omnipod.

• Identify signs of disengagement or churn through data analysis and assessments.

• Work collaboratively with Customer Success teams to implement targeted retention strategies.

• Evaluate barriers to therapy continuation and apply patient-centered solutions.

• Gain knowledge of local healthcare systems, diabetes centers, referral patterns, and payer considerations.

• Collaborate with healthcare providers to align education with treatment plans.

• Partner with clinical managers, regional field teams, sales leadership, and cross-functional teams.

• Identify and relay regional trends, risks, and opportunities.

• Contribute to the development of educational tools, customer journeys, and targeted retention campaigns.

• Assist clinicians and customers with clinical software and digital diabetes management tools.

• Record customer interactions, outcomes, and follow-up steps in Salesforce.

• Analyze engagement data, usage patterns, and retention metrics.

• Engage in data-driven initiatives aimed at enhancing regional retention performance and program effectiveness.

• Share insights to optimize retention programs and customer workflows.

⛳️ Requirements

• A Bachelor’s degree is required.

• An active professional clinical credential is required, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years of experience training and/or supporting insulin pump patients is required.

• Direct experience working with healthcare providers in a diabetes care setting is essential.

• A current Certified Diabetes Care and Education Specialist (CDCES) credential is required.

• Ability to maintain necessary professional licensure and Omnipod product certifications.

• Strong communication skills to effectively engage diverse audiences via phone and virtual platforms.

• Proficiency in diabetes technology and data interpretation.

• Competence in Microsoft Office and Salesforce is required.

• Ability to work effectively in a remote, phone-based setting.

• Must reside within the assigned geographic region.

• Home work environment must comply with company security and productivity standards.

• Capability to sit and communicate on the phone for extended periods during scheduled shifts.

• Manual dexterity for computer and headset use is required.

• Availability for occasional evenings, weekends, holidays, and limited travel as necessary.

🏝️ Benefits

• Eligibility for incentive compensation.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off (PTO) policy.

• Additional wellness programs for employees.