Clinical Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver in-case procedural assistance and technical expertise to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Establish and nurture robust customer relationships through clinical support, training, education, and responsive service.

• Facilitate account development initiatives that enhance clinical confidence, boost user competence, and promote the utilization of systems and disposables.

• Aid in product and clinical demonstrations, launch planning, training events, and customer education programs.

• Recognize educational opportunities that enhance customer proficiency, procedural efficiency, and clinical adoption.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral development activities.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and reporting of complaints or technical issues.

• Cultivate and maintain expert-level product knowledge and comprehension of kidney stone treatment workflows and procedural best practices.

• Exhibit professionalism, service, and compliance in all customer interactions.

• Oversee and support account-level sales efforts to ensure product acquisition and inventory management.

• Travel frequently throughout the designated territory and operate within hospital and procedural environments.

⛳️ Requirements

• A bachelor’s degree with a minimum of 3 years of pertinent experience is required; alternatively, an associate degree or medical certification along with a minimum of 5 years of relevant experience may be considered.

• Experience in clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related fields is required.

• Preferred experience includes urology, endourology, surgical robotics, or another highly technical procedural specialty.

• Proven ability to learn and articulate technical and clinical concepts to physicians and clinical personnel is essential.

• Strong customer service, organizational, and collaborative skills are required.

• Capability to operate across all hospital departments and in ambulatory surgery center environments, including live patient cases and necessary protective equipment, is required.

• Hospital credentialing and adherence to customer access requirements are mandatory.

• Willingness to travel extensively, including overnight travel, up to 90% within the assigned territory is essential.

• A valid driver’s license is required.

• Ability to function in a regulated environment while complying with relevant quality and healthcare industry standards is necessary.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• J&J Fleet program offering a company car or car allowance.

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Short- and long-term disability insurance options.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Long-term incentive program.

• Vacation time – up to 120 hours per calendar year.

• Sick leave – up to 40 hours per calendar year.

• Holiday pay, including Floating Holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.