Clinical Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Provide procedural support and technical expertise to physicians, nurses, and staff utilizing Monarch Urology in hospital and ambulatory surgery center settings.

• Foster and sustain customer relationships through clinical support, training, education, and responsive service.

• Assist in account development initiatives to enhance clinical confidence, bolster user competence, and drive the utilization of systems and disposables.

• Collaborate on product and clinical demonstrations, launch planning, training events, and customer education programs.

• Recognize and act upon educational opportunities that enhance customer proficiency, procedural efficiency, and clinical adoption.

• Work alongside the Area Sales Leader and Regional Business Director to achieve business objectives, create account plans, and develop referral activities.

• Serve as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requirements, and timely reporting of complaints or technical issues.

• Cultivate and maintain expert-level product knowledge and comprehension of kidney stone treatment workflows, customer needs, and procedural best practices.

• Exhibit professionalism, service, and compliance in all customer interactions.

• Lead and support sales activities at the account level, ensuring product availability and stock to facilitate procedures and account growth.

⛳️ Requirements

• A bachelor's degree with a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification with a minimum of 5 years of relevant experience may be accepted.

• Experience in clinical, medical device technical, sales, procedural support, operating room, or healthcare-related fields is required.

• Prior experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.

• Proven ability to learn and effectively communicate technical and clinical concepts to physicians and clinical staff is essential.

• Strong customer service, organizational, and collaborative skills are required.

• Must be able to work across all hospital departments and in ambulatory surgery center environments, including live patient cases and necessary protective gear.

• Hospital credentialing and compliance with customer access requirements are mandatory.

• Willingness to travel extensively, including overnight travel, up to 90% within the designated territory is required.

• A valid driver's license is mandatory.

• Ability to operate in a regulated environment while adhering to applicable quality and healthcare industry standards is required.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• J&J Fleet program with company car or car allowance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours per calendar year.

• Sick time – up to 40 hours per calendar year.

• Holiday pay, including Floating Holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.