Clinical Program Supervisor

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee program services, quality assurance, and personnel services within the department.

• Execute program policies and procedures in line with standard operating and program-specific guidelines.

• Provide coaching, mentoring, counseling, performance appraisals, and management for clinical subordinates.

• Act as the liaison between the Program Manager and the team.

• Organize daily schedules, delegate tasks, and ensure the achievement of daily objectives.

• Prepare and submit daily and weekly productivity reports for both the team and individuals.

• Manage daily clinical support activities as outlined in the statement of work.

• Assess program needs and suggest enhancements for processes and workflows.

• Resolve complex clinical issues and act as the primary escalation point for clinical staff.

• Assist with client audits.

• Collaborate with inter-departmental stakeholders regarding escalations, conflicts, and inquiries.

• Perform quality assurance reviews, meetings, reports, and observations to ensure compliance.

• Assess the quality of clinical services and identify opportunities for improvement.

• Supervise the training, licensure, and competencies of clinical staff.

• Identify and report pharmacovigilance information, including any adverse events.

• Participate in and lead team meetings.

• Assist in the recruitment of clinical staff.

• Ensure consistency in standard operating procedures.

⛳️ Requirements

• Must be a registered nurse with a minimum of 4 years of clinical experience.

• Require 3–5 years of leadership experience.

• Possess extensive knowledge of various clinical diseases and therapeutic drug classes.

• Have a broad understanding of clinical licensure rules, regulations, and compliance factors.

• Exhibit impeccable communication skills.

• Demonstrate initiative and a strong work ethic.

• Capability to supervise a team in a professional, consistent, and fair manner.

• Ability to lead effectively in a dynamic and fluid environment.

• Consistently prioritize and adapt to changing tasks in a fast-paced setting.

• Display excellent problem-solving and decision-making capabilities.

• Maintain attention to detail.

• Show strong organizational abilities.

• Must be able to talk or hear and sit for extended periods.

• Preferred typing ability of at least 35 words per minute with 97% accuracy.

• Flexibility to travel as needed is preferred.

• Timely completion of training deadlines for policies regarding confidential data.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching contributions for Health Savings Accounts.

• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed and immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• Engaging and stimulating work environment that fosters new ideas.

• An inclusive workplace with a mission-driven culture.

• Background check and, depending on the role, a drug screening as conditions of employment.